Customer Service Agent

Electrolux Group; Assago; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

Electrolux Group is seeking a Customer Care professional in Assago, Italy. This role is focused on supporting customers through the order-to-delivery process and involves collaboration with cross-functional teams. The ideal candidate will have experience in B2B customer service, be fluent in Italian and English, and possess strong digital skills including advanced Excel and familiarity with SAP. This position is permanent with opportunities for career development in a vibrant workplace culture.

Competenze

• Relevant experience in B2B Customer Service, international project experience is a plus.
• Fluent in both Italian and English.
• Strong digital and analytical skills, advanced knowledge of Excel is a must.

Mansioni

• Check and monitor order status in SAP.
• Manage customer returns and related Credit Notes.
• Cooperate with sales team to ensure efficient order flow.

Conoscenze

B2B Customer Service experience

Fluent in Italian

Fluent in English

Digital skills

Analytical skills

Advanced knowledge of Excel

Familiarity with Business Intelligence tools

Knowledge of SAP

Strong communication skills

Problem-solving attitude

Strumenti

SAP

Power BI

Descrizione del lavoro

Job Description

At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Join us in our exciting quest to build the future home!

Position

Permanent – Consumer Care/Customer Care

About the role

As part of our Customer Service team in Italy, you will play a key role in supporting our customers and ensuring a seamless experience across the entire order-to-delivery process. You will collaborate closely not only with our clients but also with cross-functional teams including Supply Chain, Logistics, Product Lines, and Credit. You will work in a constantly evolving and increasingly automated environment, focused on enhancing the quality of service through qualitative analysis, process optimization, and system automation. Your contributions to continuous improvement will be highly valued, and you may also have the opportunity to collaborate with the wider Commercial Area (Italy, France, and Iberia). You will report to the Customer Service Manager Italy.

Location

The role is based in Assago.

What you’ll do

• Daily check and monitor of order status in SAP
• Order release to delivery booking
• Manage customer returns/refusal and related Credit Notes
• Manage customer interaction to ensure optimized service level
• Escalate and feedback on various issues (stock out, phase in, phase out, logistic, etc.)
• Cooperate with sales team to ensure efficient order flow and work on potential upselling initiatives (if agreed with Sales Manager)
• Analysing data to identify trends and opportunities for process improvement
• Support process digitisation through advanced technology tools under development or in place

Who you are

• Relevant experience in B2B Customer Service (some project-related experience at international level would be considered as a great asset)
• Fluent in Italian and English
• Strong digital and analytical skills. Advanced knowledge of Excel as a must have, proficiency with Business Intelligence tools (e.g. Power BI) and SAP is a strong plus
• Enthusiastic team player, collaborative with the teammates
• Customer-focused mindset, excellent communication skills and ability to work in cross-functional teams
• Problem solving attitude, able to quickly take right decisions
• Proactive approach, willing to contribute to continuous improvement

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.