Customer Engineer - Italia

Lantek; Cherasco; On-site; EUR 55,000 - 75,000; Full time

Job summary

Lantek is hiring a CAM Customer Engineer to join the Operations team. You will diagnose and troubleshoot CAD/CAM software issues, assist with installations, and explain technical details to customers.

This role involves traveling to customer sites and providing on-site or online training. The ideal candidate has a technical background in computer engineering or IT, experience with software projects in an industrial setting, and knowledge of Windows, IIS, and SQL.

Qualifications

• Technical background in computer engineering or IT.
• Experience in technical software projects within an industrial environment.
• Knowledge of Microsoft Windows, IIS and SQL.
• Knowledge of Lantek systems desirable.
• Willingness to travel to customer sites.

Responsibilities

• Consult, specify, install, configure, and provide support on Lantek CAD/CAM software.
• Diagnose and troubleshoot CAD/CAM software-related problems for customers.
• Assist customers with installation and program issues and explain technical details.
• Train customers and employees on Lantek systems (on-site and online).
• Define solutions in exchange with customers and create specifications per requirements.

Skills

Advanced English

Interpersonal skills

Understanding customer expectations

Customer oriented

Project-oriented

Willingness to travel

Education

Technical background (Computer Engineering or IT)

Tools

Windows

IIS

SQL

Job description

2026.04.29

Job Description

ABOUT US

Lantek is the global leader providing software systems and solutions to companies manufacturing parts with sheet metal , tubes, and structural steel. From small workshops to international multi-plant corporations, Lantek systems are present in every kind of industrial factory.

Lantek has more than 35 years of experience and more than 400 professionals spread around the world. Our offices are present in 16 countries worldwide, besides a significant presence in Spain, where HQ located.

Lantek is a key partner in Digital Transformation for metal processing companies. We help our customers to achieve their Industry 4.0 goals with leading products and services, provided in an open multi-vendor platform.

About The Role

As part of the Operations team, this role will assist our customers. The CAM Customer Engineer will diagnose and troubleshoot CAD/CAM software-related problems, help our customers install applications and programs, assist them with computer issues and explain technical details.

Duties & Responsibilities

The main duties are:

• Consult, specify, install, configure, and provide support on issues related to: Lantek systems software suite, Database server and Postprocessors.
• Support and implement small/medium customer projects in the CAD/CAM area.
• Define solutions in exchange with customers.
• Create specifications according to the customer’s requirements.
• Train customers and employees in Lantek systems (on-site and online).

Education & Experience

• Technical background, preferably Computer Engineering or IT field.
• Experience in technical projects involving software in an industrial environment.
• Knowledge of Microsoft environment (Windows, IIS, SQL).
• Knowledge of Lantek systems would be desirable.
• Knowledge of manufacturing processes in the Sheet Metal industry.
• Knowledge of databases: databases management, SQL Server.

Skills & Abilities

• Advanced level of English.
• Good interpersonal skills.
• Ability to understand and evaluate customer expectations.
• Customer oriented-approach.
• Goal-oriented work within the framework of project implementation.
• Willingness to travel.