Customer Engineering

Lufthansa Technik; Somma Lombardo; On-site; EUR 42,000 - 56,000; Full time

Job summary

Lufthansa Technik Milan is seeking a Customer Engineering professional to support the interface between customers, service, sales, production and engineering. You will tackle complex technical issues during acquisition, contract design and routine phases to keep aircrafts flying.

You will foster engineering relationships, deliver technical presentations, release supplements and provide aircraft documentation while prioritizing quality and safety.

Qualifications

• Degree in a relevant field is required.
• Proficiency in English and Italian is required.
• Good knowledge of Microsoft Office and SAP is required.
• Previous customer service experience in aviation is desirable.

Responsibilities

• Address technical issues at the interface between customers, service, sales, production and engineering.
• Foster and manage engineering customer relationships through meetings and technical presentations.
• Release supplements and provide aircraft documentation.
• Process technical, cross-technology customer requirements.
• Gather and analyse customer feedback regularly.
• Evaluate technical trends in the MRO market and identify customer needs.

Skills

English language

Italian language

Customer service

Problem solving

Education

Degree in a relevant field

Tools

Microsoft Office

SAP

Job description

Are you a problem-solving, customer-focused individual with a passion for aviation? Join our team at Lufthansa Technik Milan as a Customer Engineering professional! This role is perfect for someone who thrives in a fast-paced, dynamic environment and is ready to take on the challenge of keeping our aircrafts flying high.

Tasks

• Addressing technical issues and complexities or cross-technology challenges during acquisition, contract design, implementation, and later routine phases at the interface between customers, service, sales, production, and engineering
• Fostering and managing engineering customer relationships by attending engineering meetings and delivering technical presentations
• Releasing supplements and providing aircraft documentation
• Processing technical, cross-technology customer requirements
• Regularly gathering and analysing customer feedback
• Preparing technical analyses, deriving and initiating optimization measures for the aircraft component maintenance and support process centers, overseeing their implementation
• Evaluating technical trends in the Maintenance Repair Organization market and identifying resulting customer needs, providing insights and feedback
• Advising customer service and sales on questions regarding customer engineering, technical product, and production aspects
• Performing special tasks and collaborating on projects

Requirements

• Degree in a relevant field is required
• Proficiency in English and Italian is required
• Good knowledge in Microsoft Office, SAP is required
• Previous customer service experience, particularly in the aviation industry, is desirable
• Assumption of responsibility for own role
• Responsiveness, dynamism, flexibility in caring out assigned tasks
• Attention to quality of work and reliability
• Ability to prioritize activity assigned
• Cooperation skills
• Effective communication at every organizational level
• Service / Customer Orientation
• Building relationship based on trust with internal and external customers
• Problem solving of internal and external customers issues
• Must possess a legal work permit in Italy