Travel-Ready CAD/CAM Solutions Engineer — Customer Success

Lantek; Cherasco; On-site; EUR 55,000 - 75,000; Full time

Job summary

Lantek is hiring a CAM Customer Engineer to join the Operations team. You will diagnose and troubleshoot CAD/CAM software issues, assist with installations, and explain technical details to customers.

This role involves traveling to customer sites and providing on-site or online training. The ideal candidate has a technical background in computer engineering or IT, experience with software projects in an industrial setting, and knowledge of Windows, IIS, and SQL.

Qualifications

• Technical background in computer engineering or IT.
• Experience in technical software projects within an industrial environment.
• Knowledge of Microsoft Windows, IIS and SQL.
• Knowledge of Lantek systems desirable.
• Willingness to travel to customer sites.

Responsibilities

• Consult, specify, install, configure, and provide support on Lantek CAD/CAM software.
• Diagnose and troubleshoot CAD/CAM software-related problems for customers.
• Assist customers with installation and program issues and explain technical details.
• Train customers and employees on Lantek systems (on-site and online).
• Define solutions in exchange with customers and create specifications per requirements.

Skills

Advanced English

Interpersonal skills

Understanding customer expectations

Customer oriented

Project-oriented

Willingness to travel

Education

Technical background (Computer Engineering or IT)

Tools

Windows

IIS

SQL

Job description

Lantek is hiring a CAM Customer Engineer to join the Operations team. You will diagnose and troubleshoot CAD/CAM software issues, assist with installations, and explain technical details to customers.

This role involves traveling to customer sites and providing on-site or online training. The ideal candidate has a technical background in computer engineering or IT, experience with software projects in an industrial setting, and knowledge of Windows, IIS, and SQL.