Customer Engagement Engineer - Global Projects, 40% Travel

Emerson Electric Co; Italia; Remote; EUR 32,000 - 60,000; Full time

Job summary

Emerson Electric Co in Seregno, Italy is seeking a Customer Engagement Engineer to act as the local interface between customers, project teams, and suppliers. You will coordinate technical requirements and drive successful project execution with a focus on customer experience.

The role requires 2-3 years of project-coordination experience, an engineering degree, strong communication and stakeholder management, and willingness to travel about 40%. Proficiency in English is essential.

Qualifications

• Degree in Engineering or equivalent technical background.
• 2-3 years experience coordinating technical projects, customers, suppliers, or contractors.
• Understanding of industrial systems, instrumentation, electrical, mechanical, or process engineering.
• Ability to discuss technical requirements with customers and translate them into clear project actions.
• Strong communication, organizational, and stakeholder management skills.
• Basic understanding of commercial and project execution processes.
• Professional proficiency in English.
• Willingness to travel, approximately 40% of the time.

Responsibilities

• Act as the primary local contact for customers throughout project execution.
• Support Project Managers in understanding and addressing customer technical requirements.
• Participate in customer meetings, progress reviews, and project discussions.
• Build strong relationships with customers and proactively address concerns and challenges.
• Coordinate communication between customers, suppliers, fabricators, system integrators, and project teams.
• Support change order management, technical clarifications, and project follow-up activities.
• Review supplier and subcontractor scope alignment with project specifications and requirements.
• Monitor supplier and fabrication progress and provide execution updates to project stakeholders.
• Support inspections, FAT, and customer witness activities.
• Act as the local extension of the Global Hub Project Manager and execution team.

Skills

Stakeholder management

Project coordination

Technical interface

Customer communication

Travel readiness

Education

Degree in Engineering

Job description

Emerson Electric Co in Seregno, Italy is seeking a Customer Engagement Engineer to act as the local interface between customers, project teams, and suppliers. You will coordinate technical requirements and drive successful project execution with a focus on customer experience.

The role requires 2-3 years of project-coordination experience, an engineering degree, strong communication and stakeholder management, and willingness to travel about 40%. Proficiency in English is essential.