Customer Engagement Engineer

Emerson Japan, Ltd.; Seregno; Hybrid; EUR 32,000 - 60,000; Full time

Job summary

Emerson in Seregno, Italy seeks a Customer Engagement Engineer to act as the primary local contact for customers throughout project execution and to coordinate between customers, suppliers, fabricators, and execution teams.

You will translate customer technical requirements into clear project actions, support FAT and inspections, and travel up to 40% to meet project needs. Strong communication across cultures is essential.

Qualifications

• Degree in Engineering or equivalent technical background.
• 2-3 years coordinating technical projects and stakeholders.
• Understanding of industrial systems and process engineering.
• Professional proficiency in English and ability to travel ~40%.

Responsibilities

• Act as the primary local contact for customers throughout project execution.
• Support project teams in understanding and addressing customer technical requirements.
• Participate in customer meetings, progress reviews, and project discussions.
• Coordinate communication between customers, suppliers, fabricators, and project teams.
• Support inspections, FAT, and customer witness activities.

Skills

Engineering background

Project coordination

Stakeholder management

English proficiency

Education

Engineering degree

Tools

Project planning tools

Job description

If you are a Customer Engagement Engineer professional looking for an opportunity to grow your career, Emerson has an exciting opportunity for you in Seregno, Italy.
In this role, you will serve as the key local interface between customers, project managers, suppliers, fabricators, and execution teams, ensuring smooth communication and project coordination throughout the project lifecycle. You will combine technical expertise with strong stakeholder engagement skills to support successful project execution and deliver an outstanding customer experience.

In This Role, Your Responsibilities Will Be:

• Act as the primary local contact for customers throughout project execution.
• Support Project Managers in understanding and addressing customer technical requirements.
• Participate in customer meetings, progress reviews, and project discussions.
• Build strong relationships with customers and proactively address concerns and challenges.
• Coordinate communication between customers, suppliers, fabricators, system integrators, and project teams.
• Support change order management, technical clarifications, and project follow-up activities.
• Review supplier and subcontractor scope alignment with project specifications and requirements.
• Monitor supplier and fabrication progress and provide execution updates to project stakeholders.
• Support inspections, Factory Acceptance Tests (FAT), and customer witness activities.
• Act as the local extension of the Global Hub Project Manager and execution team.

Who You Are

You build strong customer relationships and deliver customer-centric solutions. You communicate effectively with a variety of stakeholders and adapt your approach to different audiences and cultures. You build partnerships and work collaboratively with others to meet shared objectives. You identify and resolve issues proactively and consistently focus on delivering successful outcomes.

For This Role, You Will Need:

• Degree in Engineering or equivalent technical background.
• A minimum of 2-3 years experience coordinating technical projects, customers, suppliers, or contractors.
• Understanding of industrial systems, instrumentation, electrical, mechanical, or process engineering.
• Ability to discuss technical requirements with customers and translate them into clear project actions.
• Strong communication, organizational, and stakeholder management skills.
• Basic understanding of commercial and project execution processes.
• Professional proficiency in English.
• Willingness to travel, approximately 40% of the time.

Preferred Qualifications That Set You Apart:

• Experience in Oil & Gas, metering, blending, transfer systems, or industrial automation projects.
• Experience working with fabricators, system integrators, suppliers, or manufacturing partners.
• Familiarity with project planning tools and project execution methodologies.
• Experience supporting Factory Acceptance Tests (FAT), inspections, or site activities.
• Ability to work effectively across cultures, time zones, and global project teams.
• Italian language skills in addition to English.

Our Culture and Commitment To You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary range for this role is 32.100 to 59.700 EUR annual total compensation commensurate with the skills, talent, capabilities, and experience each candidate brings to a role. This position is covered by the National Collective Labour Agreement for the Metalworking Industry (CCNL), which defines the salary structure and related career progression paths.