Customer Caring Manager

Technogym S.p.A.; Forlì; In loco; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

Technogym S.p.A. is seeking a Customer Care Manager in Forlì, Italy. In this role, you will be the "voice of the customer" at all stages of their journey, collecting feedback, monitoring satisfaction KPIs, and implementing improvement actions to enhance the customer experience.

With a minimum of 5 years in customer satisfaction management, strong project management skills, and proficiency in data analysis, you will operate in a dynamic environment.

Technogym fosters an inclusive culture encouraging ethical values and enthusiasm for fitness.

Competenze

• Minimum of 5 years of experience in customer satisfaction management.
• Strong customer orientation and project management skills.
• Experience with quality audits and customer satisfaction techniques.
• Proficiency in data analysis and statistical aptitude.

Mansioni

• Collect and analyze customer feedback to improve satisfaction.
• Monitor customer satisfaction KPIs and activate improvement actions.
• Identify and summarize service and product anomalies from the customer’s perspective.
• Provide information and data to improve the customer experience.
• Provide support to the customer and manage the loop process.
• Schedule periodic visits to customers, clubs, and dealers.
• Conduct audits on D&I activities and after-sales technical assistance.
• Act as a Quality and Excellence ambassador for Technogym.

Conoscenze

Customer orientation

Project management

Data analysis

Statistical aptitude

Descrizione del lavoro

Technogym inspires 55 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the wellness lifestyle of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2,500 employees at 15 branches, expanding to more than 100 countries and has been selected as Official Supplier to 9 editions of the Olympic Games - from Sydney 2000 to Paris 2024.

If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the right spirit to join Technogym! You will naturally fit with our culture if you work out and live a healthy lifestyle, are pro‑active, determined and digital savvy. Move with us for a better world!

Your Role

We are seeking aCustomer Care Manager to be the “voice of the customer” throughout the customer journey. You will collect feedback, monitor customer satisfaction KPIs, and activate continuous improvement actions to enhance the customer experience.

Your Impact

• Collect and analyze customer feedback to improve satisfaction.
• Monitor customer satisfaction KPIs and activate improvement actions.
• Identify and summarize service and product anomalies from the customer’s perspective.
• Provide information and data to improve the customer experience.
• Provide support to the Customer and manage the loop process
• Schedule periodic visits to customers, clubs, and dealers.
• Conduct audits on D&I activities and after‑sales technical assistance.
• Act as a Quality and Excellence ambassador for Technogym.

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down‑to‑earth and ethical.

What you should bring:

• Minimum of 5 years of experience in customer satisfaction management.
• Strong customer orientation and project management skills.
• Experience with quality audits and customer satisfaction techniques.
• Proficiency in data analysis and statistical aptitude.

Technogym is an Equal Opportunities Employer