Customer Experience & Quality Manager

Technogym S.p.A.; Forlì; In loco; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

Technogym S.p.A. is seeking a Customer Care Manager in Forlì, Italy. In this role, you will be the "voice of the customer" at all stages of their journey, collecting feedback, monitoring satisfaction KPIs, and implementing improvement actions to enhance the customer experience.

With a minimum of 5 years in customer satisfaction management, strong project management skills, and proficiency in data analysis, you will operate in a dynamic environment.

Technogym fosters an inclusive culture encouraging ethical values and enthusiasm for fitness.

Competenze

• Minimum of 5 years of experience in customer satisfaction management.
• Strong customer orientation and project management skills.
• Experience with quality audits and customer satisfaction techniques.
• Proficiency in data analysis and statistical aptitude.

Mansioni

• Collect and analyze customer feedback to improve satisfaction.
• Monitor customer satisfaction KPIs and activate improvement actions.
• Identify and summarize service and product anomalies from the customer’s perspective.
• Provide information and data to improve the customer experience.
• Provide support to the customer and manage the loop process.
• Schedule periodic visits to customers, clubs, and dealers.
• Conduct audits on D&I activities and after-sales technical assistance.
• Act as a Quality and Excellence ambassador for Technogym.

Conoscenze

Customer orientation

Project management

Data analysis

Statistical aptitude

Descrizione del lavoro

Technogym S.p.A. is seeking a Customer Care Manager in Forlì, Italy. In this role, you will be the "voice of the customer" at all stages of their journey, collecting feedback, monitoring satisfaction KPIs, and implementing improvement actions to enhance the customer experience.

With a minimum of 5 years in customer satisfaction management, strong project management skills, and proficiency in data analysis, you will operate in a dynamic environment.

Technogym fosters an inclusive culture encouraging ethical values and enthusiasm for fitness.