Customer Care Specialist: Order Mastery & Support

Hempel Paints Kuwait Company W.L.L.; Genova; On-site; EUR 28,000 - 32,000; Full time

Job summary

Hempel Paints Kuwait Company W.L.L. in Genova is seeking a Customer Care Representative to interact with customers via email, live chat, and calls, guiding orders, resolving issues, and supporting the sales team to ensure smooth service.

You will coordinate with internal teams, provide order status updates, and maintain high service standards in a fast-paced environment, using ERP and Microsoft applications while communicating in Italian and English.

Qualifications

• Experience in customer service or a related activity.
• Knowledge of the paint sector is valuable but not required.
• Ability to work as part of a team and autonomously.
• Experience using ERP systems.
• Understanding of the lifecycle of a purchase order from start to finish.
• Ability to maintain high productivity in a lively customer-care environment.
• Self-motivated and able to follow best practices in sales processes.
• Proficient in Microsoft applications.
• Strong communication skills – verbal and written – in Italian and English.

Responsibilities

• Receive and process orders and requests from customers.
• Collect and analyze customer feedback.
• Work with clients and other departments to ensure orders are processed correctly.
• Resolve issues, inquiries, orders, service needs and complaints, or direct them to sales representatives or technical service areas.
• Provide back-office support to the Sales Department as per the responsibility framework.
• Provide information to customers regarding the status of orders, claims and technical issues.
• Communicate with other Hempel offices worldwide as required for order placement and supply.

Skills

Customer service

Teamwork

Communication

Autonomy

Tools

ERP systems

Microsoft Office

Job description

Hempel Paints Kuwait Company W.L.L. in Genova is seeking a Customer Care Representative to interact with customers via email, live chat, and calls, guiding orders, resolving issues, and supporting the sales team to ensure smooth service.

You will coordinate with internal teams, provide order status updates, and maintain high service standards in a fast-paced environment, using ERP and Microsoft applications while communicating in Italian and English.