Customer Care & Onboarding Specialist

IFCO SYSTEMS; Lombardia; Hybrid; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid work

LinkedIn Learning access

Employee Support Program

International team culture

Job summary

IFCO SYSTEMS is seeking a Customer Operations professional in Lombardia to manage onboarding, master data, order administration, and customer support in a hybrid setup. You will coordinate invoicing-related activities, assist with billing processes, and support continuous improvement while ensuring data quality and strong customer satisfaction.

Fluency in Italian and professional English in an international environment are required, with collaboration across cross-functional teams using ERP/CRM

Qualifications

• Degree in Business Administration, Office Management, Supply Chain Management or related field.
• Fluent in Italian with professional English communication in an international setting.
• Strong customer care, onboarding and master data handling experience.
• Experience with invoicing, order-to-cash processes and billing support.
• Proficiency with ERP/CRM systems and data-driven process improvement.

Responsibilities

• Onboard customers and manage master data across systems.
• Administer orders and ensure ERP/CRM data accuracy.
• Provide customer support and resolve standard inquiries.
• Proactively communicate delivery changes and order updates.
• Support billing, invoicing and order execution activities.
• Assist with trainings and process navigation for customers.
• Identify issues and contribute to continuous improvements.
• Maintain high data quality and responsive service delivery.

Education

Degree in Business Administration, Office Management, Supply Chain Management

Tools

ERP

CRM

Job description

IFCO SYSTEMS is seeking a Customer Operations professional in Lombardia to manage onboarding, master data, order administration, and customer support in a hybrid setup. You will coordinate invoicing-related activities, assist with billing processes, and support continuous improvement while ensuring data quality and strong customer satisfaction.

Fluency in Italian and professional English in an international environment are required, with collaboration across cross-functional teams using ERP/CRM