Customer Care & Data Integrity Specialist (Hybrid)

IFCO SYSTEMS Italia S.r.l. (Italy); Milano; Hybrid; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Hybrid work

LinkedIn Learning access

Employee Support Program

Job summary

IFCO SYSTEMS Italia S.r.l. (Italy) is hiring for a Customer Operations Specialist to support onboarding, master data accuracy, and order administration in a hybrid work setup.

You will serve as the main contact for customers, manage ERP/CRM data, assist with invoicing, and coordinate with cross-functional teams to ensure service excellence.

Fluency in Italian and professional English, plus a degree in a related field, will help you thrive in our international environment.

Qualifications

• Educational background in business or related field.
• Customer care experience in onboarding, master data maintenance, and daily support.
• Familiar with CRM/ERP processes across Order-to-Cash.
• Strong communication and collaboration with cross-functional teams.
• Fluent in Italian; able to communicate professionally in English.

Responsibilities

• Onboard customers and maintain master data across systems.
• Administer orders and keep ERP/CRM data accurate.
• Provide customer support and resolve routine issues.
• Inform customers about deliveries and order updates.
• Support invoicing and billing processes.
• Assist with trainings and process improvements.
• Escalate issues and contribute to process optimization.
• Maintain data quality and timely case documentation.

Skills

Customer care

CRM knowledge

O2C knowledge

ERP/CRM systems

Communication

Continuous improvement

Italian/English

Education

Business/SC management degree

Tools

Microsoft Teams

ERP systems

CRM systems

Job description

IFCO SYSTEMS Italia S.r.l. (Italy) is hiring for a Customer Operations Specialist to support onboarding, master data accuracy, and order administration in a hybrid work setup.

You will serve as the main contact for customers, manage ERP/CRM data, assist with invoicing, and coordinate with cross-functional teams to ensure service excellence.

Fluency in Italian and professional English, plus a degree in a related field, will help you thrive in our international environment.