Customer Care Specialist (m/f/d)

IFCO SYSTEMS Italia S.r.l. (Italy); Milano; Hybrid; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Hybrid work

LinkedIn Learning access

Employee Support Program

Job summary

IFCO SYSTEMS Italia S.r.l. (Italy) is hiring for a Customer Operations Specialist to support onboarding, master data accuracy, and order administration in a hybrid work setup.

You will serve as the main contact for customers, manage ERP/CRM data, assist with invoicing, and coordinate with cross-functional teams to ensure service excellence.

Fluency in Italian and professional English, plus a degree in a related field, will help you thrive in our international environment.

Qualifications

• Educational background in business or related field.
• Customer care experience in onboarding, master data maintenance, and daily support.
• Familiar with CRM/ERP processes across Order-to-Cash.
• Strong communication and collaboration with cross-functional teams.
• Fluent in Italian; able to communicate professionally in English.

Responsibilities

• Onboard customers and maintain master data across systems.
• Administer orders and keep ERP/CRM data accurate.
• Provide customer support and resolve routine issues.
• Inform customers about deliveries and order updates.
• Support invoicing and billing processes.
• Assist with trainings and process improvements.
• Escalate issues and contribute to process optimization.
• Maintain data quality and timely case documentation.

Skills

Customer care

CRM knowledge

O2C knowledge

ERP/CRM systems

Communication

Continuous improvement

Italian/English

Education

Business/SC management degree

Tools

Microsoft Teams

ERP systems

CRM systems

Job description

We are the world market leader for reusable packaging containers (RPCs) for fresh food and are constantly optimizing our products. We help make the food supply cycle for the population more sustainable. With our RPCs, safety for food transport is improved, there is less waste of food and at the same time the lifespan of the products increases. Through our products and the need for less packaging materials we reduce the carbon footprint. The future is circular

Key responsibilities

• Customer Onboarding and Master Data Management – Supports a seamless onboarding experience by collecting, validating, and maintaining accurate customer master data across relevant systems.
• Order Administration and System Accuracy – Ensures timely and precise maintenance of order-related information in ERP and CRM systems, contributing to smooth operational processes.
• Customer Support and Issue Resolution – Serves as a reliable point of contact for customer inquiries and complaints, resolving standard topics independently and escalating complex matters when appropriate.
• Proactive Customer Communication – Keeps customers informed about delivery changes, delays, shortages, and order updates to support a positive customer experience.
• Billing and Order Execution Support – Assists with invoicing activities, inventory-related processes, and the timely coordination of billing and invoice clarification topics.
• Training and Process Support – Supports system-related trainings and helps customers and internal stakeholders navigate operational processes effectively.
• Escalation and Continuous Improvement – Identifies operational challenges, escalates issues when needed, and contributes to process optimization through feedback and knowledge sharing.
• Service Excellence and Data Quality – Maintains high standards in case documentation, data accuracy, responsiveness, and customer satisfaction while supporting consistent service delivery.

We expect

• Educational Background – Degree in Business Administration, Office Management, Supply Chain Management, or a related field, providing a solid foundation for customer-focused operations.
• Customer Care Experience – Gained practical experience in customer service environments, including customer onboarding, master data maintenance, and day-to-day customer support activities.
• Customer Relationship Management – Confidently handles customer inquiries and complaints, ensuring a professional and solution-oriented experience while escalating complex topics when appropriate.
• Order-to-Cash Knowledge – Familiarity with invoicing, invoice dispute resolution, credit memos, and related customer billing processes within a structured business environment.
• Systems and Process Expertise – Comfortable working with ERP and CRM systems and supporting customer lifecycle processes with a strong focus on accuracy and data quality.
• Communication and Collaboration Skills – Strong communication skills with the ability to build positive customer relationships and collaborate effectively with cross-functional teams using tools such as Microsoft Teams.
• Continuous Improvement Mindset – Committed to process adherence, documentation quality, and identifying opportunities to improve efficiency and service excellence.
• Language Skills – Fluent in Italian and able to communicate professionally in English within an international business environment.

We offer

• Make a difference where it matters – Play a key role in a sustainable and future-proof industry.
• A culture of appreciation and respect – Join an international team where collaboration thrives.
• Flat hierarchies, fast decisions – Your ideas matter and drive real change.
• Work your way – Enjoy flexible working hours and hybrid work.
• Unlimited learning opportunities – Access to unlimited LinkedIn Learning.
• Support when you need it – Our Employee Support Program.

At IFCO, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

We welcome applicants from all backgrounds, ethnicities, cultures, and experiences.

IFCO is an equal opportunity employer.

IFCO is a leading global provider of reusable packaging solutions for fresh foods, empowering customers to participate in the circular economy in 50+ countries. IFCO operates a pool of over 400 million reusable packaging containers (RPCs) globally, which are used for over 2.5 billion shipments of fresh fruits and vegetables, meat, poultry, seafood, eggs, bread, and other items from suppliers to grocery retailers every year. IFCO RPCs ensure a better fresh food supply chain by protecting freshness and quality and lowering costs, food waste and environmental impact compared to single-use packaging. More: www.ifco.com | Follow us on LinkedIn @IFCO SYSTEMS