Customer Care Executive (f/m/d)

Meininger Shared Services Italy S.r.l.; Italia; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid work

Pension scheme

Extra vacation days

Volunteer & community days

Employee events & team activities

Discounts for friends and family

Job summary

MEININGER Headquarters Milan is seeking a Customer Care Executive (f/m/d) to support guests across telephone, email, chat and social media. You will deliver professional service before, during and after their stay, ensuring quick, accurate responses and a positive experience.

The role requires fluent English and German (B1) and a proactive, multi-channel approach in a hybrid work setting with at least 2 days in the Milan office.

Qualifications

• Experience in customer service, hospitality, call centre, or similar is a plus.
• Passion for delivering excellent customer service and guest experiences.
• Strong written and spoken communication skills.
• Comfortable in a multi-channel contact environment (phone, email, chat, social media).
• Calm, solution-oriented and professional in challenging situations.
• Proactive team player who collaborates and shares knowledge.
• Willingness to work in rotating shifts covering department opening hours.
• Fluent in English and German (B1 level) is mandatory; additional languages are a plus.

Responsibilities

• Deliver an outstanding customer experience by assisting guests via telephone, email, chat, and social media.
• Provide helpful information about reservations, services, and destinations with quick, effective solutions.
• Handle challenging situations professionally and aim to resolve issues at first contact.
• Identify opportunities to maximise sales through up-selling and tailored recommendations.
• Maintain high service quality and contribute to team targets for customer satisfaction, revenue, and conversions.
• Collaborate with Finance, Commerce, and Hotel Operations to ensure smooth service delivery.
• Monitor recurring enquiries and provide feedback to management for continuous improvement.
• Support administrative tasks, reporting, and other ad-hoc activities when required.

Skills

Customer service

Multi-channel support

Communication skills

Team player

Organisational skills

Calm under pressure

English & German

Job description

Customer Care Executive (f/m/d) MEININGER Headquarters Milan Full-time

Are you passionate about helping people and creating outstanding customer experiences? Join our Customer Care team and support our guests before, during, and after their stay by delivering professional service across multiple communication channels. MEININGER Hotels. Redefining hybrid hospitality. We run more than 38 hotels in Europe’s best cities—and counting!

YOUR TASKS

• Deliver an outstanding customer experience by assisting guests via telephone, email, chat, and social media
• Provide helpful information about reservations, services, and destinations while ensuring quick and effective solutions to guest enquiries
• Handle challenging situations professionally and confidently, aiming to resolve issues at the first point of contact
• Identify opportunities to maximise sales through up-selling and tailored recommendations for guests
• Maintain high service quality standards and contribute to achieving team targets for customer satisfaction, revenue, and conversions
• Work with internal teams across departments such as Finance, Commerce, and Hotel Operations to ensure smooth service delivery
• Monitor recurring enquiries and provide feedback to management to support continuous improvement
• Support administrative tasks, reporting, and other ad-hoc activities when required

YOUR PROFILE

• First experience in customer service, hospitality, call centre, or a similar role is an advantage, but not mandatory
• Passion for delivering excellent customer service and creating positive guest experiences
• Strong communication skills, both written and verbal
• Comfortable working in a multi-channel contact environment (phone, email, chat, social media)
• Ability to stay calm, solution-oriented, and professional in challenging situations
• Strong organisational skills with high attention to detail and accuracy
• A proactive team player who enjoys collaborating and sharing knowledge
• Flexible and adaptable in a fast-paced environment
• Fluent in English and German (B1 level) are mandatory; additional languages are a plus
• Willingness to work in rotating shifts covering department opening hours

WHAT MEININGER OFFERS

• Fair compensation package and tax-free surcharges
• Company Pension Scheme
• Extra vacation days for every year with MEININGER (up to 5 days extra)
• 2 extra paid leave days for you to make this world a better place (Corporate Volunteering & VTO Program)
• MEININGER Staff Nights Program & discounts for friends and family
• Employee events and team activities: M-Days, winter party, team building events, company jubilees
• Growth and development opportunities as part of an internationally expanding organization
• A diverse, open working environment
• Open Up: Access 1:1 sessions with certified psychologists for MEININGER employees and their families
• Hybrid work, at least 2 days at the office Milan

We welcome candidates from different backgrounds, cultures, life preferences and experiences to apply. We believe that a diverse and inclusive workplace promotes creativity, innovation, and productivity.

Remote Type: Hybrid

MEININGER is an international budget hotel with hostel-like facilities. MEININGER hotels have a simple formula: provide superb modern accommodation at an affordable price so all types of travelers can explore Europe’s most vibrant cities. The central location, high quality furnishings and fair prices appeal to people of all ages and backgrounds. There are plenty of good reasons to join MEININGER Team! We offer a professional, diverse and challenging working environment that values independence and autonomy. We appreciate colleagues who share our passion for hospitality, think outside the box and are committed to MEININGER success!