Customer Care Executive (f/m/d)

MEININGER Hotels; Lombardia; Hybrid; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Fair compensation package and tax-free

Company Pension Scheme

Extra vacation days (up to 5)

Corporate volunteering & VTO program

Staff Nights Program & family/friend—%

Employee events and team activities

Growth and development opportunities

Open Up: 1:1 sessions with certified心理

Hybrid work: at least 2 days in Milan

Busuu language learning app

Job summary

MEININGER Hotels in Milan is seeking a Customer Care professional to support guests across telephone, email, chat and social media. You will provide information on reservations, services and destinations, resolve issues at first contact, and contribute to sales through up-selling and tailored recommendations.

The role requires at least basic German and English language skills, a passion for hospitality, and the ability to work in a hybrid environment with two days in the Milan office.

Qualifications

• First experience in customer service or hospitality is an advantage.
• Passion for delivering excellent customer service.
• Strong written and verbal communication skills.
• Comfortable in a multi-channel contact environment (phone, email, chat, social media).
• Calm, solution-oriented and professional in challenging situations.
• Strong organizational skills and attention to detail.
• Proactive team player who collaborates and shares knowledge.
• Flexible and adaptable in a fast-paced environment.
• Fluent in English and German (B1) are mandatory; other languages are a plus.
• Willingness to work in rotating shifts covering department opening hours.

Responsibilities

• Deliver an outstanding customer experience by assisting guests via telephone, email, chat, and social media.
• Provide information about reservations, services, and destinations with quick, effective solutions.
• Handle challenging situations professionally and aim to resolve issues at first contact.
• Identify opportunities to maximise sales through up-selling and tailored recommendations.
• Maintain high service quality standards and contribute to targets for customer satisfaction, revenue, and conversions.
• Collaborate with internal teams across Finance, Commerce, and Hotel Operations.
• Monitor recurring enquiries and provide feedback for continuous improvement.
• Support administrative tasks, reporting and other ad-hoc activities when required.

Skills

Multichannel Support

Excellent communication

English (B1)

German (B1)

Team player

Flexibility

Customer-oriented

Attention to detail

Job description

MEININGER Headquarters Milan

Full-time

Are you passionate about helping people and creating outstanding customer experiences? Join our Customer Care team and support our guests before, during, and after their stay by delivering professional service across multiple communication channels.

MEININGER Hotels. Redefining hybrid hospitality.

YOUR TASKS

• Deliver an outstanding customer experience by assisting guests via telephone, email, chat, and social media
• Provide helpful information about reservations, services, and destinations while ensuring quick and effective solutions to guest enquiries
• Handle challenging situations professionally and confidently, aiming to resolve issues at the first point of contact
• Identify opportunities to maximise sales through up-selling and tailored recommendations for guests
• Maintain high service quality standards and contribute to achieving team targets for customer satisfaction, revenue, and conversions
• Work with internal teams across departments such as Finance, Commerce, and Hotel Operations to ensure smooth service delivery
• Monitor recurring enquiries and provide feedback to management to support continuous improvement
• Support administrative tasks, reporting, and other ad-hoc activities when required

YOUR PROFILE

• First experience in customer service, hospitality, call centre, or a similar role is an advantage, but not mandatory
• Passion for delivering excellent customer service and creating positive guest experiences
• Strong communication skills, both written and verbal
• Comfortable working in a multi-channel contact environment (phone, email, chat, social media)
• Ability to stay calm, solution-oriented, and professional in challenging situations
• Strong organisational skills with high attention to detail and accuracy
• A proactive team player who enjoys collaborating and sharing knowledge
• Flexible and adaptable in a fast-paced environment
• Fluent in English and German (B1 level) are mandatory; additional languages are a plus
• Willingness to work in rotating shifts covering department opening hours

What Meininger Offers

• Fair compensation package and tax-free surcharges
• Company Pension Scheme
• Extra vacation days for every year with MEININGER (up to 5 days extra)
• 2 extra paid leave days for you to make this world a better place (Corporate Volunteering & VTO Program)
• MEININGER Staff Nights Program & discounts for friends and family
• Employee events and team activities: M-Days, winter party, team building events, company jubilees
• Growth and development opportunities as part of an internationally expanding organization
• A diverse, open working environment
• Open Up: Access 1:1 sessions with certified psychologists for MEININGER employees and their families
• Hybrid work, at least 2 days at the office Milan
• Busuu: Language Learning App

APPLICATION

We are enthusiastic hosts as diverse as our guests. Feels like you?

We welcome candidates from different backgrounds, cultures, life preferences and experiences to apply.

We believe that a diverse and inclusive workplace promotes creativity, innovation, and productivity.

Contact person: Sandra Röske (Customer Care Manager)

Remote Type

Hybrid