Customer Care Advisor - Hybrid, Growth & Impact

TVH Group; Settimo Torinese; In loco; EUR 28.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal vouchers

Hybrid working

Descrizione del lavoro

TVH Group in Torino is seeking a Customer Care Advisor to be the first line of support for customers, handling inquiries on offers, orders, invoices and complaints. You will analyze challenges, collaborate with internal teams, and report bottlenecks to continuously improve service quality.

You should have 2-3 years in customer-facing roles, be solution-driven, well organized, and able to set priorities. Italian fluency with good English is required, with a hybrid work schedule offered.

Competenze

• 2-3 years in a customer oriented role.
• Strong customer oriented thinking and acting skills.
• Solution driven and persistent.
• Good organizational skills and ability to set priorities.
• Team player with collaborative mindset.
• Fluent in Italian and good conversational English.

Mansioni

• Primary contact for customers for all current affairs: offers, back orders, invoices, complaints.
• Observe customer challenges and be solution driven.
• Collaborate with all TVH departments to achieve high customer satisfaction.
• Signal and report bottlenecks in assigned processes.
• Register and administer client information, documentation, complaints and signals in the systems.

Conoscenze

Customer focus

Solution oriented

Team player

Organizational skills

Prioritization

Descrizione del lavoro

TVH Group in Torino is seeking a Customer Care Advisor to be the first line of support for customers, handling inquiries on offers, orders, invoices and complaints. You will analyze challenges, collaborate with internal teams, and report bottlenecks to continuously improve service quality.

You should have 2-3 years in customer-facing roles, be solution-driven, well organized, and able to set priorities. Italian fluency with good English is required, with a hybrid work schedule offered.