Crm & Customer Engagement Manager

Wolford; Lazio; Ibrido; EUR 32.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Gross salary €32,000–€35,000 all'anno

Meal vouchers

Hybrid work 2 days home office/settim.

Discount per Wolford prodotti

Varie e sfidanti attività

Azienda internazionale nel fashion

Descrizione del lavoro

Wolford cerca un CRM & Customer Engagement Manager per guidare la strategia CRM e l'engagement dei clienti presso l’ufficio di Roma in modalità ibrida. Il ruolo collabora con Marketing, E-commerce, Retail, Digital e IT per aumentare acquisition, retention e loyalty.

Richiesta esperienza 3–5 anni in CRM/Marketing digitale, familiarità con Salesforce/Adobe Campaign e forte capacità analitiche. Offerta con salario lordo annuale e benefit; ambiente internazionale nel fashion di qualità e circolarità.

Competenze

• Laurea in Marketing, Business o settore correlato.
• 3–5 anni in CRM, Customer Marketing, Loyalty o Digital Marketing.
• Esperienza in fashion/luxury/retail è un plus.
• Fluente in inglese.

Mansioni

• Pianificare, coordinare ed eseguire campagne CRM su email, SMS, WhatsApp e altri canali proprietari.
• Sviluppare e ottimizzare customer journey automatizzate e personalizzazioni.
• Definire strategie di segmentazione basate su comportamento e storico degli acquisti.
• Monitorare KPI CRM e loyalty, preparando report e dashboard.
• Supportare programmi di loyalty e membership per aumentare lifetime value.
• Collaborare con Retail e Trade Marketing per iniziative clienteling e VIP activations.
• Garantire qualità dei dati e conformità GDPR.
• Coordinare progetti CRM con IT e partner esterni.

Conoscenze

CRM campaigns

Customer segmentation

Lifecycle marketing

Personalization

Stakeholder management

Analytical skills

Project management

Excel

Reporting tools

Fluent English

Formazione

Bachelor's degree in Marketing

Strumenti

Salesforce Marketing Cloud

Salesforce Service Cloud

Adobe Campaign

Descrizione del lavoro

At Wolford, we lead the market with exceptional European skin wear. We believe that the future of fashion is about substance. We are on a mission to drive progress through empowerment & liberation. Sparking a united journey with passion and an entrepreneurial mindset. We are committed to a better tomorrow, an open world. Embracing uniqueness and welcoming diversity.

Possiede le competenze e l'esperienza giuste per questo ruolo? Continui a leggere per scoprirlo. People willing to promote Wolford's success are our most valuable capital. To strengthen our Marketing department at our Office in Milan, we are looking for a committed and reliable personality to join us as soon as possible as a CRM & CUSTOMER ENGAGEMENT MANAGER (F/M/D).

The CRM & Customer Engagement Manager is responsible for executing and continuously enhancing the company's customer relationship management strategy, driving customer acquisition, engagement, retention, and loyalty across all customer touchpoints. Working closely with Marketing, E-commerce, Retail, Digital, and IT teams, the CRM & Customer Engagement Manager will manage CRM campaigns, customer segmentation, reporting, loyalty initiatives, and customer journey optimization to enhance customer experience and maximize customer lifetime value. This role combines analytical skills, project management capabilities, and operational excellence, acting as a key link between business stakeholders, Wolford IT teams, and external technology partners to support the continuous evolution of the company's CRM ecosystem and customer engagement programs.

Key Responsibilities

• Plan, coordinate, and execute CRM campaigns across email, SMS, WhatsApp, and other owned channels, ensuring alignment with marketing activations, product launches, and commercial initiatives
• Support the implementation and optimization of automated customer journeys, lifecycle communications, and personalization initiatives
• Develop and maintain customer segmentation strategies based on customer behavior, purchase history, engagement, and preferences
• Monitor customer lifecycle performance and identify opportunities to drive acquisition, retention, reactivation, upselling, and customer loyalty
• Support the development, implementation, and continuous improvement of loyalty and membership programs aimed at increasing customer engagement and lifetime value
• Collaborate with Retail and Trade Marketing teams to deliver clienteling initiatives, VIP activations, exclusive customer experiences, and targeted engagement programs
• Analyze customer and campaign performance, preparing regular reports and dashboards to monitor key CRM and loyalty KPIs
• Translate customer and campaign insights into actionable recommendations for Marketing, Retail, and E-commerce teams
• Ensure customer data quality, accuracy, and compliance with GDPR requirements
• Coordinate CRM-related projects with Wolford IT teams and external technology partners, supporting system enhancements, integrations, testing, and deployment activities
• Act as the primary business contact for CRM platform developments and contribute to the continuous improvement of CRM processes, customer journeys, and marketing automation capabilities
• Support the deployment of CRM initiatives across multiple markets, ensuring consistency while accommodating local business requirements

Your Profile

• Bachelor's degree in Marketing, Business, Digital Marketing, or a related field
• 3-5 years of experience in CRM, Customer Marketing, Loyalty, or Digital Marketing
• Experience within fashion, luxury, premium retail, beauty, or lifestyle brands is a plus
• Strong understanding of customer segmentation, lifecycle marketing and personalization principles
• Experience with CRM and marketing automation platforms such as Salesforce Marketing Cloud, Salesforce Service Cloud, Adobe Campaign, or similar
• Experience supporting loyalty programs and customer engagement initiatives
• Ability to coordinate projects involving business stakeholders, IT teams, and external technology providers
• Strong analytical skills and ability to interpret customer data and campaign performance metrics
• Experience working with CRM projects involving internal IT teams and external technology providers
• Knowledge of customer loyalty programs and lifecycle marketing is considered a strong plus
• Proficiency in Excel and reporting tools
• Strong organizational and project management skills
• Excellent communication and stakeholder management abilities
• Fluent English

What We Offer

• Gross salary per year range: € 32.000 - € 35.000;
• Meal vouchers: € 8 per working day in the office;
• Flexible working hours, 2 days of home office per week;
• Discount for all employees on Wolford products and merchandise;
• Varied and diverse range of tasks;
• A dynamic, international fashion company and pioneer in the field of quality and circular economy;
• Join the World of Wolford.

We look forward to receiving your application!

Crm & Customer Engagement Manager, Rome, Italy