CRM & Client Growth Specialist

Christian Dior Couture; Milano; In loco; EUR 42.000 - 60.000; Tempo pieno

Descrizione del lavoro

Christian Dior Couture in Milano seeks a Client Development Specialist to support and coordinate marketing activities, maximizing ROI. The role focuses on growing the local client database, recruiting new clients, retaining existing ones, and reactivating dormant clients.

You will analyze the customer database and coordinate day-to-day CRM actions, acting as the main liaison between boutique teams and the HO Marketing department for clienteling tasks in-store.

Competenze

• Bachelor’s or master’s degree in marketing.
• 2–3 years of relevant work experience.
• Problem-solving capability and excellent communication skills.
• Ability to work under pressure with strong organizational skills.
• Customer-focused mindset with strong attention to detail.

Mansioni

• Ensure the client database accuracy and coordinate CRM actions.
• Lead follow-up actions and keep the team aligned on client outreach.
• Manage clienteling hours with the team.
• Develop target lists and coordinate in-store campaigns for events.
• Organize and follow OTO campaigns in store.
• Target and invite HQ treatments for local initiatives, tracking ROI.
• Oversee gifts stock usage and coordinating gifting actions.
• Provide high-end service in-store, including VIP room experience.
• Share weekly and monthly dashboards on local client performance.

Conoscenze

Problem-solving

Excellent communication

Stress management

Teamwork

Customer focus

Attention to detail

Time management

Dynamism and flexibility

Fluent in English

Formazione

Bachelor’s or Master’s degree in marketing

Descrizione del lavoro

Christian Dior Couture in Milano seeks a Client Development Specialist to support and coordinate marketing activities, maximizing ROI. The role focuses on growing the local client database, recruiting new clients, retaining existing ones, and reactivating dormant clients.

You will analyze the customer database and coordinate day-to-day CRM actions, acting as the main liaison between boutique teams and the HO Marketing department for clienteling tasks in-store.