Client Development Specialist - Milan Montenapoleone

LVMH Group; Milano; In loco; EUR 42.000 - 60.000; Tempo pieno

Descrizione del lavoro

LVMH's Client Development Specialist supports and coordinates marketing activities to maximize ROI. The role focuses on expanding the local client database, recruiting new clients, retaining and reactivating existing ones, and coordinating CRM actions across the boutique and headquarters.

Requirements include a marketing degree and 2–3 years of relevant experience, with strong problem-solving, teamwork, and client-facing skills to deliver high-end service.

Competenze

• Bachelor’s or Master’s degree in marketing.
• 2–3 years’ relevant work experience.
• Strong problem-solving ability.
• Ability to work under pressure and manage stress.
• Team-oriented with strong relationship-building.

Mansioni

• Support and coordinate the marketing team in CRM activities.
• Grow the local client database and recruit new clients.
• Analyze customer data and coordinate day-to-day CRM actions.
• Serve as the link between boutique and HO Marketing on clienteling tasks.
• Share weekly figures and monthly dashboard analyses.

Conoscenze

Problem solving

Stress management

Teamwork

Customer focus

Attention to detail

Time management

Formazione

Bachelor’s or Master’s in Marketing

Strumenti

CRM systems

Dashboarding

Descrizione del lavoro

Directly reporting to the Client Development Manager, the Client Development Specialist has the role of supporting and coordinating the team in all marketing activities, maximizing the impact on the return on investment.
The CDS will be challenged on the growth of the local client’s database and will perform actions to recruit new clients, retain existing clients, reactivate sleeping clients.
Moreover, she/he has the role of analyzing the customer database, coordinate the day-by-day CRM actions. She/he will be the direct contact of the Marketing department in HO to all the tasks and activity related to clienteling in boutique.

Job responsibilities

Responsibilities

Daily tasks

• Clients database: assure the accuracy of the database
• Follow-up actions: pursue and coordinate the team on follow-ups on clients
• Clientelling hours with the team.
  

Specific CRM actions

• Events and animations: develop the target list, follow the call campaign in store, control the attendance, pursue the follow-up actions on the attendees to maximize the results.
• OTOs campaigns: organize and follow the OTOs campaigns in store.
• Clients’ treatments: responsible for clients’ targeting, invitation process, ROI for HQ treatments; treatments proposals and organizational support for local initiatives.
• Gifting: responsible for the correct use of the clients’ gifts stock and coordination of the gifting actions (local celebration).
• Support the team in offering a high-end service in store (VIP room experience)
• Develop and retain partnerships for recruiting.
• Share figures and objectives on local clients on a weekly basis + dashboard study and analysis monthly (focused Client Dev; Diorly weekly)

Profile

• Background: Bachelor’s or master’s degree in marketing
• Experience: 2 - 3 years’ relevant work experience
• Problem- solving capability
• Good stress management and ability to work under pressure
• Teamworking and ability to build strong, trusting relationships
• High customer focus, with the ability to anticipate needs
• Great attention to detail
• Excellent time management and capability of prioritizing

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.