Client Development Specialist - Milan Montenapoleone

Christian Dior Couture; Milano; In loco; EUR 42.000 - 60.000; Tempo pieno

Descrizione del lavoro

Christian Dior Couture in Milano seeks a Client Development Specialist to support and coordinate marketing activities, maximizing ROI. The role focuses on growing the local client database, recruiting new clients, retaining existing ones, and reactivating dormant clients.

You will analyze the customer database and coordinate day-to-day CRM actions, acting as the main liaison between boutique teams and the HO Marketing department for clienteling tasks in-store.

Competenze

• Bachelor’s or master’s degree in marketing.
• 2–3 years of relevant work experience.
• Problem-solving capability and excellent communication skills.
• Ability to work under pressure with strong organizational skills.
• Customer-focused mindset with strong attention to detail.

Mansioni

• Ensure the client database accuracy and coordinate CRM actions.
• Lead follow-up actions and keep the team aligned on client outreach.
• Manage clienteling hours with the team.
• Develop target lists and coordinate in-store campaigns for events.
• Organize and follow OTO campaigns in store.
• Target and invite HQ treatments for local initiatives, tracking ROI.
• Oversee gifts stock usage and coordinating gifting actions.
• Provide high-end service in-store, including VIP room experience.
• Share weekly and monthly dashboards on local client performance.

Conoscenze

Problem-solving

Excellent communication

Stress management

Teamwork

Customer focus

Attention to detail

Time management

Dynamism and flexibility

Fluent in English

Formazione

Bachelor’s or Master’s degree in marketing

Descrizione del lavoro

Position

Directly reporting to the Client Development Manager, the Client Development Specialist has the role of supporting and coordinating the team in all marketing activities, maximizing the impact on the return on investment.

The CDS will be challenged on the growth of the local client’s database and will perform actions to recruit new clients, retain existing clients, reactivate sleeping clients.

Moreover, she/he has the role of analyzing the customer database, coordinate the day‑by‑day CRM actions. She/he will be the direct contact of the Marketing department in HO to all the tasks and activity related to clienteling in boutique.

Job responsibilities

Responsibilities

Daily tasks

• Clients database: assure the accuracy of the database
• Follow‑up actions: pursue and coordinate the team on follow‑ups on clients
• Clientelling hours with the team.

Specific CRM actions

• Events and animations: develop the target list, follow the call campaign in store, control the attendance, pursue the follow‑up actions on the attendees to maximize the results.
• OTOs campaigns: organize and follow the OTOs campaigns in store.
• Clients’ treatments: responsible for clients’ targeting, invitation process, ROI for HQ treatments; treatments proposals and organizational support for local initiatives.
• Gifting: responsible for the correct use of the clients’ gifts stock and coordination of the gifting actions (local celebration).
• Support the team in offering a high‑end service in store (VIP room experience)
• Develop and retain partnerships for recruiting.
• Share figures and objectives on local clients on a weekly basis + dashboard study and analysis monthly (focused Client Dev; Diorly weekly)

Profile

• Background: Bachelor’s or master’s degree in marketing
• Experience: 2 - 3 years’ relevant work experience
• Problem- solving capability
• Excellent communication skills
• Good stress management and ability to work under pressure
• Teamworking and ability to build strong, trusting relationships
• High customer focus, with the ability to anticipate needs
• Great attention to detail
• Excellent time management and capability of prioritizing
• Dynamism and flexibility
• Fluent in English