CRM Associate

TOD'S Group; Milano; Ibrido; EUR 13.000 - 20.000; Part-time

Vantaggi offerti da questo lavoro

Hybrid (1 day smartworking)

Ticket restaurant

Canteen

Welfare

Descrizione del lavoro

TOD’S Group in Lombardia, Milano is seeking a CRM Associate Intern to join the CRM Corporate Team. In a fast-moving environment, you will support the execution and implementation of the CRM strategy with an omnichannel approach.

You will assist in data analysis, reporting, newsletters, clienteling materials, VIC strategies, and the organization of events for top customers, while collaborating across regions in a hybrid work setting.

Competenze

• Master's degree in Economics or Management.
• Familiarity with CRM concepts and data analysis is a plus.

Mansioni

• Support CRM reporting and analyze customer trends.
• Ensure customer database quality and assist CRM coordination across regions.
• Assist in managing the Communications Calendar and Contact Strategy across Brands.
• Monitor campaign performance and support optimization activities.
• Help manage newsletter planning, targeting, and deployment.
• Assist in developing clienteling materials and VIC strategies.
• Contribute to the organization of events dedicated to top customers.

Conoscenze

Creative thinker

Proactive

Reliable and organized

Communication and collaboration

Formazione

Master's degree in Economics or Management

Descrizione del lavoro

Workplace type:Hybrid (1 gg smartworking)

Benefit: ticket restaurant, canteen, welfare

Tod’s Group represents an outstanding example of Made in Italy. It is rooted in the tradition of Italian craftsmanship and embodies a heritage of values that define its vision: artisanal passion, uncompromising quality, and timeless style.

MISSION

We are looking for a CRM Associate Intern to join the CRM Corporate Team.

In a fast moving pace and exciting environment, the candidate will support the execution and the implementation of the CRM strategy.

The person we are looking for will assist the team in various activities, his/her mission will range from supporting customers’ contact strategy to the help in implementing the various activities planned for top customers, with an omnichannel approach.

TASKS

The candidate will be responsible for the following activities:

• Data Analysis & CRM Insights:
• Support weekly and monthly CRM reporting, analyzing customer trends, engagement performance, and growth opportunities.
• Contribute to KPI monitoring and customer insights analysis,
• Ensure customer database quality and support CRM coordination across regions.
• CRM Campaigns & Communications:
• Assist in managing the Communications Calendar and Contact Strategy across Brands.
• Monitor campaign performance (targeting, reach, CPM) and support optimization activities.
• Help manage newsletter planning, targeting, and deployment.
• Clienteling & VIC Strategy:
• Assist in developing clienteling materials and playbooks and monitoring clienteling outreach results.
• Assist in developing and monitoring VIC strategies, including gifting programs.
• Contribute to the organization of events dedicated to top customers.

SOFT SKILLS

• A creative and analytical thinker;
• Proactive;
• Reliable, rigorous and organized;
• Strong communicational and collaboration skills.

BACKGROUND

• Master's Degree, preferably in Economics or Management;

TOD’S Group promotes the values of inclusion and full equality for all individuals at every stage of the employment relationship. Therefore, in line with the principles of our Code of Ethics and the Policy for the Protection of Diversity, Equity and Inclusion, all qualified applicants will be considered, regardless of their gender, age, nationality, culture, religious beliefs and sexual orientation.