Client Engagement & VIC Specialist

TOD'S Group; Milano; Ibrido; EUR 38.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

ticker restaurant

canteen

welfare

Descrizione del lavoro

Tod’s Group in Milano is seeking a Client Engagement & VIC Specialist to drive global CRM and client engagement strategies across international markets, aligning Marketing, Merchandising, Retail and Digital teams. The role is hybrid with one day of smartworking, and focuses on delivering targeted client outreach and brand experiences.

You will define CRM communications, coordinate VIC programs, and design clienteling playbooks, ensuring excellence in gifting and relationship-building across

Competenze

• Strong CRM, client engagement and customer strategy capabilities.
• Multichannel marketing awareness and data-driven mindset.
• Excellent project management and cross-functional collaboration.

Mansioni

• Define global and local CRM communication strategies, including newsletters and personalized outreach.
• Coordinate global client engagement programs for VIC, including events and gifting strategies.
• Design clienteling frameworks, playbooks and best practices for consistency across markets.
• Oversee development and deployment of global gifting programs with internal teams.
• Act as liaison between global and regional stakeholders to drive CRM excellence.

Conoscenze

CRM

Client Engagement

Customer Strategy

Fluent English

Fluent Italian

Descrizione del lavoro

Job Title: Client Engagement & VIC Specialist

Gross salary: 38K - 46K EUR per year

Workplace type:hybrid (1 gg smartworking)

Benefit:ticker restaurant, canteen, welfare

Tod’s Group represents an outstanding example of Made in Italy. It is rooted in the tradition of Italian craftsmanship and embodies a heritage of values that define its vision: artisanal passion, uncompromising quality, and timeless style.

We are looking for a Client Engagement & VIC Specialist to join the CRM Team, to play a pivotal role in implementing our CRM activities through different channels.

In a fast-moving pace and exciting environment, the candidate will be responsible for Responsible for defining and driving global CRM and client engagement strategies across international markets, ensuring alignment between Marketing, Merchandising, Retail and Digital teams.

The candidate will be responsible for the following activities:

• Defining global and local CRM communication strategies, including newsletters and personalized one-to-one client outreach, with responsibility for content calendars, audience segmentation and campaign planning;
• Coordinating global client engagement programs for VIC, including exclusive events, experiences, gifting strategies and relationship‑building initiatives;
• Designing clienteling frameworks, playbooks and best practices to ensure consistent execution across international markets;
• Overseeing the development and deployment of global gifting programs, collaborating with regional and internal teams to ensure effective execution;
• Acting as the point of coordination between global and regional stakeholders to drive CRM excellence and client engagement initiatives.

Skills and Experience

• Strong experience in CRM, Client Engagement and Customer Strategy;
• Curious and creative thinker with a strong data-driven mindset;
• Proactive, reliable and highly organized, with strong attention to detail and deadlines;
• Excellent project management and planning skills;
• Ability to prioritize effectively among competing tasks in a fast-paced environment;
• Exceptional communication and presentation skills;
• Strong interpersonal and cross-functional collaboration abilities;
• Ability to think strategically and creatively, leveraging customer insights to develop multichannel strategies aligned with business objectives;
• Fluency in English and Italian.

TOD’S Group promotes the values of inclusion and full equality for all individuals at every stage of the employment relationship. Therefore, in line with the principles of our Code of Ethics and the Policy for the Protection of Diversity, Equity and Inclusion, all qualified applicants will be considered, regardless of their gender, age, nationality, culture, religious beliefs and sexual orientation.