Client Engagement & Development Specialist

TOD'S Group; Milano; Ibrido; EUR 35.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Ticket restaurant

Canteen

Welfare

Descrizione del lavoro

TOD’S Group is seeking a Client Engagement & Development Specialist to join the CRM Team and drive the global CRM strategy across markets, aligning regional action plans with business priorities and ensuring an omnichannel client experience.

You will define engagement plans, oversee newsletters, segmentation, and 1-to-1 outreach, and collaborate with Marketing, Merchandising and Retail to optimize performance and support growth.

Competenze

• Experience in CRM, Client Engagement and Customer Strategy.
• Ability to develop multichannel engagement plans and data-driven targeting.
• Strong collaboration with Marketing, Merchandising, Retail and Digital teams.
• Fluent in English and Italian.

Mansioni

• Develop regional client engagement and loyalty plans across segmentation tiers.
• Define global and local CRM communications, newsletters, and one-to-one outreach.
• Lead CRM planning with cross-functional teams to ensure omnichannel consistency.
• Monitor regional execution and share best practices for CRM objectives.
• Act as the global contact for CRM initiatives across international stakeholders.

Conoscenze

Marketing automation

Analytics tools

Customer journeys

Segmentation

Data-driven targeting

CRM

Multichannel strategies

Project management

Cross-functional collaboration

English & Italian

Strumenti

CRM

Descrizione del lavoro

Job Title: Client Engagement & Development Specialist

Gross salary: 35K - 42K EUR per year

Workplace type:Hybrid (1 gg smartworking)

Benefit:ticket restaurant, canteen, welfare

Tod’s Group represents an outstanding example of Made in Italy. It is rooted in the tradition of Italian craftsmanship and embodies a heritage of values that define its vision: artisanal passion, uncompromising quality, and timeless style.

We are looking for aClient Engagement & Development Specialistto join the CRM Team, to play a pivotal role in implementing ourCRM activitiesthrough different channels.

In a fast-movingpace and exciting environment, the candidatewill beresponsible for defining and executing the global CRM and client engagement strategy across multiple markets, ensuring regional action plans are aligned with business priorities and successfully executed.Working cross-functionally, the position leverages data and customer insights to continuously optimize performance and support business growth. The candidate will be responsible for the following activities:

• Developing and coordinating regional client engagement and loyalty plans across all tiers of segmentation, from 1-2-many campaigns to targeted 1-to-few segmentation and bespoke 1-2-1 engagement;
• Defining global and local CRM communication strategies, including newsletters and personalized one-to-one outreach, with responsibility for campaign calendars, audience segmentation and targeting;
• Leading CRM planning in close collaboration with Marketing, Merchandising, Retail and Digital teams to ensure consistent omnichannel client experience;
• Monitoring regional execution, sharing best practices and supporting local teams in achieving CRM and client development objectives;
• Acting as the global point of contact for CRM and client engagement initiatives, coordinating cross-functional and international stakeholders.

SKILLS

Your Skills and Experience:

• Knowledge of marketing Automation and Analytics Tools;
• Masters customer journeys, advanced segmentations and data driven targeting;
• Ability to think strategically and creatively, leveraging customer insights to develop multichannel strategies aligned with business objectives;
• Strong experience in CRM, Client Engagement and Customer Strategy;
• Curious and creative thinker with a strong data-driven mindset;
• Proactive, reliable and highly organized, with strong attention to detail and deadlines;
• Excellent project management and planning skills;
• Ability to prioritize effectively among competing tasks in a fast-paced environment;
• Exceptional communication and presentation skills;
• Strong interpersonal and cross-functional collaboration abilities;
• Fluency in English and Italian.

TOD’S Group promotes the values of inclusion and full equality for all individuals at every stage of the employment relationship. Therefore, in line with the principles of our Code of Ethics and the Policy for the Protection of Diversity, Equity and Inclusion, all qualified applicants will be considered, regardless of their gender, age, nationality, culture, religious beliefs and sexual orientation.