Credit Management Analyst – Italian Market, Milan

SumUp; Milano; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Office in Milan

L&D budget €2000

22 days annual leave

Ex Festivita 32 hours

Pension contributions

Mental health support

Sabbatical after 3 years

Referral bonus

Job summary

SumUp is seeking a Junior Credit Management Analyst for the Italian market to proactively manage overdue payments and support billing and subscription workflows from our Milan location.

You will collaborate with Sales, Customer Success and Customer Care to resolve issues, maintain accurate accounts, and improve cash collection while developing your career in finance and credit operations.

Qualifications

• Fluency in Italian at native or near native level and good working level of English.
• Experience in a customer facing role with negotiation or payment collection.
• Experience working with Excel and financial/administrative data.
• Strong written and verbal communication skills with a sales-oriented approach.
• Energetic, eager to learn and build a career in finance or credit operations.

Responsibilities

• Contact merchants by phone and email to collect overdue subscription payments and negotiate repayment agreements.
• Respond to billing, payment and subscription queries raised by Customer Success and Customer Care teams.
• Manage cases in the Finance Salesforce queue in line with service levels.
• Process cancellation requests and other administrative account changes accurately and on time.
• Collaborate with external debt collection agencies on more complex cases.
• Read and interpret financial information across SumUp’s platforms, primarily Salesforce.

Skills

Fluent Italian

English proficiency

Negotiation

Excel

Communication

Willingness to learn

Tools

Salesforce

Tableau

Job description

SumUp is seeking a Junior Credit Management Analyst for the Italian market to proactively manage overdue payments and support billing and subscription workflows from our Milan location.

You will collaborate with Sales, Customer Success and Customer Care to resolve issues, maintain accurate accounts, and improve cash collection while developing your career in finance and credit operations.