Contract Desktop Support Engineer: On-Site IT Pro

Corsaire; Roma; In loco; EUR 32.000 - 48.000; Part-time

Descrizione del lavoro

A&O IT Group in Italy is seeking a freelance IT Support Specialist to assist staff with desktop and application support, network connectivity, printing and mobile devices in a dynamic, project-based environment.

The role requires on-site coverage from 8:00 to 19:00, Monday to Friday, with occasional out-of-hours support. English and Italian are required, and experience with Windows, AD, and Office is essential.

Competenze

• 1–3 years of IT support or related experience
• Experience with desktops, workstations, notebooks and printers
• Experience with remote PC control and video conferencing
• Strong Office skills (Outlook, Word, Excel)
• Fluent English and Italian language skills

Mansioni

• Test, repair, resolve, and document end user issues for desktop support and peripherals
• Provide 1st line IT support to the business community within service targets
• Provide infrastructure administration functions
• On-site cover 8:00–19:00 Mon-Fri; provide out-of-hours support as needed
• Troubleshoot software issues; reimage computers
• Manage tickets and track status in the ticketing system
• Perform asset inventory
• Train staff on hardware and software use
• Coordinate hardware and software procurement with staff
• Work in a project-based environment requiring flexibility

Conoscenze

User IT infrastructure

Windows desktop OS

Active Directory administration

English & local language comms

Strumenti

Remote PC control

Video conferencing

Descrizione del lavoro

A&O IT Group in Italy is seeking a freelance IT Support Specialist to assist staff with desktop and application support, network connectivity, printing and mobile devices in a dynamic, project-based environment.

The role requires on-site coverage from 8:00 to 19:00, Monday to Friday, with occasional out-of-hours support. English and Italian are required, and experience with Windows, AD, and Office is essential.