Content Operation

JD.COM; Milano; On-site; EUR 40,000 - 60,000; Full time

Job summary

Joybuy, the Europe-focused retail platform backed by JD.com, is seeking a localization specialist. You will localize the overseas e-commerce interface, manage language vendors, and work with product, marketing and operations to support multilingual launches and campaigns.

You will also contribute to AI-driven translation quality, data annotation, and prompt optimization to improve localization across French, German, Dutch and English contexts.

Qualifications

• Native Italian speaker with high proficiency in English.
• 2+ years of translation or localization experience, preferably in e-commerce.
• Detail-oriented, responsible and adaptable with sensitivity to local user needs.

Responsibilities

• Localize the overseas e-commerce website interface and manage language vendors/resources.
• Collaborate with cross-functional teams to ensure a consistent multilingual user experience.
• Ensure high-quality localization of web content through QA and issue resolution.
• Identify localization challenges and lead quality optimization projects with the development team.
• Build and maintain the localization knowledge base (glossaries, style guides, processes).
• Suggest improvements and optimize team workflows and impact.
• Collaborate with product, marketing and operations on localization for launches and campaigns.
• Work with AI team on training/optimizing multilingual LLMs, data annotation, quality assessment, prompts, and evaluation for FR/DE/Dutch/English.

Skills

Italian native language

English proficiency

Attention to detail

Communication skills

Team spirit

Self-motivation

Job description

Who We Are

Joybuy is JD.com’s dedicated retail platform for Europe, offering products across a wide range of categories. Operating across the UK, Netherlands, Germany, France, Belgium and Luxembourg, we’re building the future of retail through smart systems, bold ideas, and a customer-first mindset. Backed by JD.com, also known as JINGDONG, and its trusted global technology and supply chain ecosystem, we deliver a shopping experience that is speedy, reliable, and genuinely enjoyable. If you’re ready to make a difference, bring your talent and grow with us. Don’t just buy, Joybuy.

Learn more about who we are and what we do: https://about.joybuy.com/about/

What We Offer

Joining Joybuy means becoming part of a business where people, innovation, and impact work together to shape the future of cross-border e-commerce. You’ll contribute to smart supply chains, efficient logistics, and meaningful projects that drive real customer value. With a competitive salary, great office locations, and a supportive, people-first culture, you’ll have the space to grow your career, learn from talented colleagues, and make a genuine impact in a fast-expanding international business.

About The Team

You’ll be joining the Joybuy team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Key Responsibilities

• Responsible for the localization of the overseas e-commerce website interface. Manage language vendors and language resources.
• Collaborate closely with cross-functional teams to deeply understand user needs and create a consistent, seamless multilingual user experience.
• Ensure the localization quality of e-commerce web content through quality assurance and issue resolution; always maintain a hands-on, roll-up-your-sleeves mindset.
• Identify key challenges in the localization process, lead language quality optimization projects, and collaborate with the development team to drive improvements in systems and tools.
• Build and maintain the localization team's knowledge base, including glossaries, style guides, and process documentation.
• Participate in other localization-related projects, proactively propose improvement suggestions, and continuously optimize team workflows and impact.
• Collaborate with product, marketing, and operations teams to provide professional localization and language solutions for new product launches and marketing campaigns.
• Collaborate deeply with the AI team to participate in the training and optimization of the company's multilingual Large Language Model (LLM). Be responsible for data annotation, quality assessment, prompt optimization, as well as the evaluation and feedback of generated results for French/German/Dutch/English*, continuously improving AI translation quality and localization adaptability in multilingual scenarios.

Qualifications

• Native speaker of Italian, with high proficiency in English.
• 2+ years of experience in translation or localization; a background in the e-commerce industry is preferred.
• Detail-oriented, highly responsible, and adaptable. Possess a keen sensitivity to local user needs and cultural nuances.
• Excellent communication skills, team spirit, and self-motivation. Ability to thrive in a fast-paced, cross-border collaborative environment.

At Joybuy, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.