Senior Account Manager - Italy

JINGDONG DEVELOPMENT ITALY S.R.L.; Lombardia; On-site; EUR 60,000 - 90,000; Full time

Job summary

JD.com (JINGDONG) Italy is seeking an Account Manager to develop, maintain, and optimize relationships with 3P sellers aligned with Joybuy’s marketplace strategy. You will influence the evolution of the e-commerce sector within a high-performance, inclusive environment, helping sellers grow and succeed in a fast-paced online retail space.

You will work with brands and small businesses, analyze data to provide actionable insights, and collaborate with international teams to deliver scalable

Qualifications

• Experience in account management and sales.
• Experience in building long-term B2B partnerships.
• Strong understanding of Italy/EU marketplace and sellers.
• Comfortable analysing complex data and providing actionable recommendations.
• Structured, performance-oriented, and able to collaborate with international teams.
• Excellent communication skills in English and Italian.

Responsibilities

• Look for new businesses and guide them through the entire process of setting up their shop.
• Work closely with brands and sellers to keep them successful.
• Help sellers use tools and services to grow their business across product categories.
• Look at market trends and internal numbers to spot growth opportunities.
• Collaborate with departments to create seller/customer solutions.
• Meet goals for managing and growing seller accounts.
• Stay updated on product area to understand customers and competition.
• Share learnings with internal teams to improve the marketplace.

Skills

Account management

Sales

B2B partnerships

Data analysis

Cross-functional collaboration

English & Italian

Job description

Who We Are At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.

Our Global Reach JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world. Learn more about who we are and what we do: https://corporate.jd.com/

What We Offer Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

About The Team You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

The Role: Develop, maintain, and optimize relationships with 3P sellers aligned with Joybuy’s marketplace strategy. You will have an opportunity to influence the evolution of the e-commerce sector within a high-performance, inclusive environment. As a key part of our team, you’ll dive into the fast-paced world of online retail to help our sellers grow and succeed. This isn’t just a job—it’s a chance to build strong professional relationships and help shape the future of e-commerce. You’ll use your skills to scale businesses and make a real impact, all while expanding your own career and expertise in a supportive, collaborative environment.

What You’ll Do:

• Look for new businesses and guide them through the entire process of setting up their shop.
• Work closely with everyone from big, well-known brands to small, creative businesses to keep them successful.
• Help sellers use tools and services to grow their business across different product categories.
• Look at market trends and internal numbers to spot new ways for sellers to improve.
• Team up with different departments to create solutions that are good for both sellers and customers.
• Stay on track to meet your goals for managing and growing seller accounts.
• Keep up with what’s happening in your product area to understand customers and the competition.
• Pass on what you learn from sellers to the internal teams to help make the marketplace better for everyone.

About you:

• Experience in account management and sales
• Experience in building long-term B2B partnerships
• Strong understanding of Italy/EU marketplace and sellers
• Comfortable analysing complex data and providing actionable recommendations.
• Structured, performance-oriented, and able to collaborate effectively with diverse stakeholders, including international teams.
• Excellent communication skills in English and Italian

At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us. Our global business Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose. So let's do this. Let's deliver joy.