Concierge Intern: Elevate Guest Experiences

Four Seasons; Firenze; In loco; EUR 6700 - 10.000; Tempo pieno

Vantaggi offerti da questo lavoro

Complimentary Accommodation

Dry Cleaning for Employee Uniforms

Employee Meals

Training & Development opportunities

Descrizione del lavoro

Four Seasons Hotel Firenze is seeking a Concierge Intern to join the Team, starting from October 2026 for six months. The Concierge Intern supports the team in anticipating and fulfilling a diverse range of guest requests, elevating the guest experience for seamless, memorable stays.

In collaboration with the Concierge team, this role develops guest-service skills, local knowledge, and software input for guest arrangements while providing excellent training and development opportunities.

Competenze

• Service passion about delivering true genuine guest experiences.
• Attention to detail, strong interpersonal skills and a team work approach.
• Reading, writing and oral proficiency in Italian and English.

Mansioni

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Assist customers in inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
• Promptly inform the Management team in case of guests’ complaints.
• Process packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Be knowledgeable regarding activities available in the city, restaurants, museums, attractions, maps, and other local attractions.
• Learn how to utilize a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.
• Answer internal and external calls and direct them appropriately in the absence of a Switchboard Operator.
• Assist with other Front Office tasks when needed.

Conoscenze

Guest service

Attention to detail

Italian & English

Descrizione del lavoro

Four Seasons Hotel Firenze is seeking a Concierge Intern to join the Team, starting from October 2026 for six months. The Concierge Intern supports the team in anticipating and fulfilling a diverse range of guest requests, elevating the guest experience for seamless, memorable stays.

In collaboration with the Concierge team, this role develops guest-service skills, local knowledge, and software input for guest arrangements while providing excellent training and development opportunities.