Concierge: Craft Extraordinary Guest Experiences

IHG Hotels & Resorts; Milano; On-site; EUR 26,000 - 38,000; Full time

Job summary

Six Senses Rome is seeking a Concierge Coordinator to support the Front of House team and deliver high‑touch luxury guest experiences. You will work closely with the Head Concierge to anticipate guest needs, coordinate reservations and tailor service to individual preferences.

Ideal candidates bring luxury hospitality experience, fluency in Italian and English, and strong communication and organizational skills.

Qualifications

• High school diploma or equivalent; hospitality diploma/degree preferred.
• Experience in Concierge/Guest Relations or Front Office in luxury hotels.
• Fluent in Italian and English; additional languages are a plus.

Responsibilities

• Support Concierge and Front of House to ensure seamless guest experiences.
• Coordinate guest requests, reservations and service arrangements with teams.
• Handle inquiries via email, phone and internal communications professionally.
• Maintain accurate records of reservations and guest interactions.

Skills

Italian language

English language

Guest relations

Communication

Organization

Education

High school diploma

Hospitality diploma/degree

Tools

Microsoft Office

Hotel management systems

Communication tools

Job description

Six Senses Rome is seeking a Concierge Coordinator to support the Front of House team and deliver high‑touch luxury guest experiences. You will work closely with the Head Concierge to anticipate guest needs, coordinate reservations and tailor service to individual preferences.

Ideal candidates bring luxury hospitality experience, fluency in Italian and English, and strong communication and organizational skills.