Concierge - Six Senses Rome

IHG Hotels & Resorts; Milano; On-site; EUR 26,000 - 38,000; Full time

Job summary

Six Senses Rome is seeking a Concierge Coordinator to support the Front of House team and deliver high‑touch luxury guest experiences. You will work closely with the Head Concierge to anticipate guest needs, coordinate reservations and tailor service to individual preferences.

Ideal candidates bring luxury hospitality experience, fluency in Italian and English, and strong communication and organizational skills.

Qualifications

• High school diploma or equivalent; hospitality diploma/degree preferred.
• Experience in Concierge/Guest Relations or Front Office in luxury hotels.
• Fluent in Italian and English; additional languages are a plus.

Responsibilities

• Support Concierge and Front of House to ensure seamless guest experiences.
• Coordinate guest requests, reservations and service arrangements with teams.
• Handle inquiries via email, phone and internal communications professionally.
• Maintain accurate records of reservations and guest interactions.

Skills

Italian language

English language

Guest relations

Communication

Organization

Education

High school diploma

Hospitality diploma/degree

Tools

Microsoft Office

Hotel management systems

Communication tools

Job description

As Concierge, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky, and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation in all our brand initiatives.

Duties and Responsibilities

As Concierge , I will assume full responsibility for supporting the efficient operation of the Concierge and Front of House department, working closely with the Head Concierge and the Concierge team to ensure seamless operations and exceptional guest experiences.

• Attend daily briefings with the Head Concierge and Concierge team to stay informed about guest arrivals, departures, special requests, reservations and daily operational priorities.
• Coordinate daily Concierge operations and administrative tasks, ensuring an organized and efficient workflow.
• Manage guest requests, reservations and service arrangements, ensuring timely follow-up and personalized attention to every detail.
• Handle email correspondence, telephone calls and internal communications professionally, accurately and efficiently.
• Collaborate closely with internal departments and external partners to coordinate guest services and ensure seamless experiences.
• Maintain accurate and up-to-date records of reservations, guest requests and service arrangements, ensuring all relevant information is communicated to the appropriate team members.
• Proactively follow up on outstanding requests and reservations to ensure timely execution and guest satisfaction.
• Support the Concierge team in delivering consistently high standards of personalized service, anticipating guest needs and creating memorable, Out of the Ordinary experiences.
• Ensure all guest interactions reflect the Six Senses brand values, service culture and commitment to emotional hospitality.
• Uphold Six Senses guidelines and standards of service and operation, ensuring that performance benchmarks are consistently maintained and exceeded.
• Strictly adhere to LQA standards and take guest feedback and comments into consideration to continuously improve the guest experience.
• Demonstrate a proactive, collaborative and solution-oriented approach, contributing to the smooth running of the department and the overall success of the guest journey.
• Perform any additional duties assigned by the Front Office Manager and/or Head concierge

Qualifications

To execute the position of Concierge, I must have the required qualifications, technical skills and experience in a similar role within luxury hospitality, with proven results, including:

• High school diploma or equivalent. A hospitality diploma or degree from a recognized hospitality school is preferred.
• Previous experience in a Concierge, Guest Relations, Front Office or administrative coordination role, preferably within a luxury hotel environment.
• Good knowledge of hotel operations, reservation procedures and luxury guest service standards.
• Proficiency in Microsoft Office and familiarity with hotel management systems and communication tools.
• Fluent in Italian and English. Additional languages are preferred.
• Eligible to work in Italy.

The above is intended to provide an overview of the role and responsibilities for a Concierge Coordinator at Six Senses Rome. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Romeis an equal opportunity employer. This policy applies to all terms and conditions of employment