Client Operations Coordinator (Hybrid) — NPI & Orders

Berlin Packaging; Gessate; Hybrid; EUR 28,000 - 35,000; Full time

Benefits offered by this job

Hybrid working 2 days per week

Competitive compensation and benefits

Job summary

Berlin Packaging is seeking an Account Coordinator to manage client relationships from initial briefs through order execution and replenishment. You will act as the main operational contact between clients and Sales, NPD, Operations, Planning, Quality, and Finance, ensuring a seamless, high-service experience.

The role requires strong organization, attention to detail, and the ability to manage multiple projects in a fast-paced environment.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Supply Chain, or a related field.
• 2–3 years of experience in Account Management, Customer Service, Project Coordination, or Order Management.
• Fluent in English, both written and spoken.
• Experience with ERP and CRM systems.
• Proficiency in Microsoft Excel.

Responsibilities

• Serve as the primary day-to-day contact for assigned customers and manage relationships.
• Coordinate cross-functional activities for new product launches and ensure timely delivery.
• Process customer orders accurately and monitor status to delivery.
• Oversee replenishment and ongoing business management to prevent disruptions.
• Track KPIs, document processes, and support continuous improvement.

Skills

Customer relationship management

Organizational skills

Multitasking

Communication

Problem-solving

Education

Bachelor's degree in Business Administration, Marketing, Supply Chain, or related field

Tools

Excel

ERP systems

CRM systems

Job description

Berlin Packaging is seeking an Account Coordinator to manage client relationships from initial briefs through order execution and replenishment. You will act as the main operational contact between clients and Sales, NPD, Operations, Planning, Quality, and Finance, ensuring a seamless, high-service experience.

The role requires strong organization, attention to detail, and the ability to manage multiple projects in a fast-paced environment.