Senior IT Functional Analyst, CRM & eCommerce (D365) Hybrid

Berlin Packagin; Trezzano sul Naviglio; Hybrid; EUR 90,000 - 125,000; Full time

Job summary

Berlin Packaging is seeking a Senior IT Functional Analyst to bridge Commercial and Customer Service with the ERP programme across EMEA. You will integrate Salesforce.com CRM and eCommerce platforms (Shopify and Magento/Adobe Commerce) with Microsoft Dynamics 365 Finance & SCM, supporting multiple countries and a hybrid on-site model in Trezzano sul Naviglio.

The role emphasizes requirements analysis, data mapping, and cross-functional collaboration with technical teams and business users across

Qualifications

• 8+ years of experience as a Functional Analyst/Business Analyst in Commercial, Sales or Customer Service domains.
• Strong experience with Salesforce.com, Sales Cloud and Service Cloud; B2B/B2C commerce experience is a plus.
• Experience with eCommerce platforms and their integration with back-end systems (Shopify and/or Adobe Commerce/Magento).
• Good knowledge of Order-to-Cash processes and integration concepts; API data mapping and transformations.
• Experience in international, multi-country projects and stakeholder management.

Responsibilities

• Analyse AS-IS Commercial and Customer Service processes across countries in scope.
• Define functional integration requirements between Salesforce.com, Shopify, Adobe Commerce/Magento and Dynamics 365.
• Write functional specs and work with Enterprise Architect and MuleSoft on data mapping.
• Support SIT/UAT testing, cutover, go-live and hypercare in each country.
• Engage with key users and business stakeholders across countries and contribute to training and documentation.

Skills

Analytical thinking

Communication

Stakeholder management

Multi-country coordination

Problem solving

Tools

Salesforce

Shopify

Adobe Commerce

Magento

MuleSoft

Microsoft Dynamics 365

Job description

Berlin Packaging is seeking a Senior IT Functional Analyst to bridge Commercial and Customer Service with the ERP programme across EMEA. You will integrate Salesforce.com CRM and eCommerce platforms (Shopify and Magento/Adobe Commerce) with Microsoft Dynamics 365 Finance & SCM, supporting multiple countries and a hybrid on-site model in Trezzano sul Naviglio.

The role emphasizes requirements analysis, data mapping, and cross-functional collaboration with technical teams and business users across