Client Data & Knowledge Trainee

Richemont; Lombardia; On-site; EUR 9,100 - 11,000; Full time

Benefits offered by this job

6 months internship

900 euros per month reimbursement

8 euros Satispay meal vouchers per day

Job summary

Richemont is seeking an enthusiastic Client Data & Profiling Intern to support the Client Engagement Project Manager in analyzing client profiles, building Looker dashboards, and ensuring data quality across Italy and Greece. You will work closely with boutiques, marketing, and regional teams to drive omnichannel insights and performance reporting.

The role emphasizes data governance, KPI definition, and cross-functional collaboration in a luxury retail context.

Qualifications

• Master's degree or equivalent in Business Admin or Engineering.
• Experience with data management systems and data quality practices.
• Fluent in English and Italian; other languages a plus.

Responsibilities

• Build and monitor client profile analysis for strategic documents and projects with management and other teams.
• Participate in setting client KPIs in an omnichannel landscape and monitor performance across channels.
• Review yearly documents and build a relevant synthesis to share locally.
• Proactively suggest and build adhoc analysis to improve client knowledge.
• Support CRM team in monitoring clienteling performance.
• Collaborate with High End team to identify high potential clients on a regular basis.

Skills

Analytical mindset

Strong communication

Fluent in English and Italian

Education

Master's degree in Business Administration or Engineering

Tools

Looker

SQL

Excel

PowerPoint

Job description

YOUR MISSION

As part of the Client Engagement Team, you will support the Client Engagement Project Manager in analysing our clients' profile, building monitoring dashboards and ensuring our database quality both in Italy and Greece and in an omnichannel perspective. You will be in direct contact with boutiques, commercial & marketing departments, Europe regional teams and Headquarters.

HOW WILL YOU MAKE AN IMPACT?

CLIENT DATA, PROFILING & KNOWLEDGE

• Build and monitor client profile analysis for strategic documents and projects and adhoc requests, in collaboration with management and other teams (commercial, marketing)
• Participate in setting client KPIs in an omnichannel landscape and monitor performance across all channels (retail, e-commerce & external partners)
• Review yearly documents and build a relevant synthesis to share locally
• Proactively suggest and build adhoc analysis in order to improve our clients' knowledge
• Support CRM team in the monitoring of clienteling performance
• Collaborate with High End team to identify high potential clients on a regular basis
• undefined

DATABASE MANAGEMENT & OPTIMISATION

• Ensure growth and quality of our database through the Data Quality project: training newcomers, set and monitor monthly KPIs, support retail teams, and liaise with all stakeholders: Central and Europe teams, commercial & marketing teams, store teams
• Monitor the client registration tool: support store teams in flagging and escalating app bugs and possible improvements, follow-up on enhancement requests and projects, train newcomers and monitor the tool usage by key users
• Clean and ensure database accuracy: deduplication of client accounts
• Identify potential areas of improvement
• undefined

REPORTING AUTOMATION & DATA ANALYSIS (LOOKER)

• Build, update and improve relevant dashboards to automatise performance monitoring on a weekly/monthly basis
• Identify relevant & strategic KPIs based on strategic objectives & projects, and synthesize performance in recurrent automatic reports
• Test and review central dashboards to adapt them to the market, participate in enhancements and identify potential improvements
• undefined

CHANGE MANAGEMENT

• Be the voice for the client data team, diffuse a data-oriented & performance mindset across the different teams (commercial, marketing, store teams)
• Support boutiques and retail partners in training them regularly on data topics and building synthetic documents to follow-up on their clients' profile and KPI performance
• Become the "Looker champion" of the market: training for newcomers, support all users and handle technical requests, identify bugs and areas of improvement

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Master's degree in Business Administration or Engineering
• Strong analytical mindset and problem-solving skills: complex analysis, analytics frameworks, translating results into actionable recommendations. Able to join technical understanding with business needs.
• Experience in supporting and implementing complex data management systems and maintaining high-standard data security practices
• Solid understanding of the luxury industry
• Experience with Data visualization and analytics tool: preferably Looker (would be plus), SQL notions are also appreciated. Solid Knowledge of Excel and PowerPoint
• Strong communication skills and thrive working cross-functionally, ability to engage with colleagues at all levels of seniority
• Languages: Fluent in English and Italian, other languages would be considered a plus

WHAT WE OFFER

• 6 months internship
• Reimbursement: 900 euros per month
• 8 euros Satispay meal vouchers for each day