Processes & Operations Client Service Intern

Prada; Lombardia; On-site; EUR 7,800 - 13,000; Part time

Job summary

Prada Group in Italy is seeking a Processes & Operations Client Service Intern to support the Global Client Service Manager, analyze KPI data and sales results, and contribute to new projects and business trends.

You will help assess client service performance daily, work with cross‑functional teams, test new systems, and optimize processes using Excel and PowerPoint, in a creative international environment.

Qualifications

• Strong organizational and time management skills.
• Outstanding communication and presentation skills.
• Creative problem solver with a data-driven approach.
• Good analytical skills and ability to work with data.
• Excellent written and spoken communication in English and Italian.

Responsibilities

• Analysis of SLA and KPIs WW performances on daily, weekly and monthly base.
• Analysis and reporting of multichannel sales.
• Support on reconciliation of data and reports from different systems to improve database quality and to optimize the analysis.
• Client Service processes mapping and optimization; testing release procedures and features.
• Competitive benchmarking for strategic Customer Service decisions.
• Support IT in implementing and kicking off WW Client Service; testing new systems and programs.

Skills

Organization

Time management

Communication

Presentation

Creative problem solving

Analytical skills

Data-driven

English language

Italian language

Tools

Excel

PowerPoint

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

Job Purpose

The Processes & Operations Client Service Intern provides constant information and data to Global Client Service Manager, supports Processes & Operations Client Service Analyst, analysis of client service KPIs, new projects and business trends. He/She analyses performances, client service level and sales results on a daily basis

Responsabilities

REPORTING:

• Analysis of SLA and KPIs WW performances on daily, weekly and monthly base
• Analysis and reporting of multichannel sales
• Support on reconciliation of data and reports from different systems to improve database quality and to optimize the analysis

PROCESSES:

• Client Service processes mapping and optimization
• Procedures and features test release
• Competitive benchmarking for strategic Customer Service decisions

OTHER:

• Support IT in implementing and kicking off WW Client Service
• Testing new systems and programs and find out if there are any issue or improvement that can be made

SYSTEMS:

• Client Service platforms
• Order Management System
• Office Suite proficiency (mostly EXCEL and PPT)

Knowledge And Skills

• Good organizational and time management skills
• Outstanding communication and presentation skills
• Creative problem solver
• Good analytical skills
• Data-driven approach
• Excellent written and spoken communication skills both for English and Italian

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.