Client Advisor Chinese Speaker (m/f/d) - Rome Piazza di Spagna

Rimowa GmbH; Roma; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Lunch tickets

Ambassador program

Commission & team bonus

Job summary

RIMOWA in Rome’s Piazza di Spagna boutique seeks a Chinese-speaking Client Advisor (full-time) to deliver first-class luxury service. You will welcome international clients and conduct consultations in Italian, Chinese and English, guiding them from interest to purchase and after-sales support.

This role sits within a renowned luxury house. The annual gross salary for new joiners in Italy is 27,000 EUR, with additional benefits such as lunch tickets and access to the Ambassador program.

Qualifications

• Experience in luxury retail or service is preferred.
• Fluency in Italian, Chinese and English to advise international clients.

Responsibilities

• Outgoing, customer-focused consultations in a luxury context.
• Guide customers from greeting to sale and after-sales support on site.
• Provide first-class processing and communication with technical teams for repairs as needed.

Skills

Fluent Italian

Chinese

English

Job description

Welcome to RIMOWA, the brand redefining travel since 1898. For more than 125 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours!We are looking for our new Chinese Speaker Client Advisor (full-time) in our Rome Piazza Di Spagna store!

Job responsibilities

• Outgoing, customer-focused, and an intuitive sense for Luxury: as the newest RIMOWA member, you'll strengthen our customer relationships and continue to build them through first-class consultations.
• With individual CRM goals, extensive product and repair training, you shine in all customer interactions - from consultation to sales to small repairs on site.
• The connection to our customers doesn't end when they leave the store - as an after-sales professional, you'll continue to be a professional point of contact for all after-sales topics.
• A travel companion for life - our iconic products are manufactured to the highest quality standards, a demand we also place on our repairs. You will be responsible for first-class processing, from acceptance through communication with the responsible technical team to return to our customers.

Profile

• We are looking forward to your experience acquired in the luxury sector, but we also welcome you as a new starter in our team.
• To advise our international customers, you speak fluent Italian, Chinese, and English, ideally you have additional language skills.
• The customer experience is important to you - you are passionate about selling luxury products and providing the best client experience to our customers.

Additional information

ADDITIONAL INFORMATIONFor new joiners in this role in Italy, the initial annual gross salary is 27.000 EUR full-time equivalent. This salary has been determined on the basis of objective and gender-neutral criteria and corresponds to the compensation normally granted for this position at the time of publication of this job posting. Actual compensation may vary depending on factors such as your unique combination of experience and skills, seniority, and current organizational needs.In addition to the benefits provided by law, further benefits may be granted in accordance with current company policies :

• Eligibility for individual commission & team bonus as per company policy
• Lunch tickets
• Eligibility for the Ambassador program as per company policy

The benefits list is not exhaustive. The employment relationship will be governed by the provisions of the applicable national collective bargaining agreement for the Commerce and Tertiary Sector (CCNL Terziario Commercio) as applied by RIMOWA in Italy. YOUR FUTUREAt RIMOWA and the LVMH Group, we never stand still. The diverse positions that contribute to our joint success open up a wide range of development opportunities. RIMOWA is the home for all your ambitions and visions for the future. #RIMOWAPlaceToGrow.

Additional information for internal candidate

Celebrating our inclusive and diverse culture is core to RIMOWA’s DNA. We know that for our business to thrive, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow.