Luxury Client Advisor – Multilingual (Italian/Chinese)

Rimowa GmbH; Roma; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Lunch tickets

Ambassador program

Commission & team bonus

Job summary

RIMOWA is seeking a Chinese-speaking Client Advisor (full-time) for our Rome Piazza di Spagna store on a one-year contract. Join a luxury brand known for craftsmanship and exceptional client service, and help international customers discover iconic travel products.

You will deliver first-class consultations, handle after-sales topics, and support CRM goals while representing the brand’s heritage in Italian, Chinese, and English.

Qualifications

• Experience in luxury retail is preferred but open to newcomers in the team.
• Excellent client communication and interpersonal skills in multiple languages.
• Ability to manage CRM activities and after-sales support while delivering high-end service.

Responsibilities

• Provide first-class consultations and build relationships with luxury clients.
• Assist international customers in-store and through after-sales support.
• Support product repairs processing from intake to communication with customers.

Skills

Italian fluency

Chinese fluency

English fluency

Luxury retail

Customer service

Job description

RIMOWA is seeking a Chinese-speaking Client Advisor (full-time) for our Rome Piazza di Spagna store on a one-year contract. Join a luxury brand known for craftsmanship and exceptional client service, and help international customers discover iconic travel products.

You will deliver first-class consultations, handle after-sales topics, and support CRM goals while representing the brand’s heritage in Italian, Chinese, and English.