Client Advisor

360 Talent; Fidenza; Presencial; EUR 24.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Commission scheme

Company benefits

Descripción de la vacante

360 Talent is seeking a CLIENT ADVISOR (Russian speaker) for Fidenza Village. The role focuses on delivering exceptional service, building a premium client book, and driving sales through CRM and clienteling practices.

Applicants should have at least 2 years in luxury fashion retail, plus fluency in Russian and English. The position includes a commission scheme and company benefits, and is based on-site at Fidenza Village.

Formación

• Minimum 2 years in premium/luxury fashion retail.
• Ability to identify business trends with a proactive mindset.
• Excellent communication, energetic, autonomous and a strong team player.
• Russian and English languages are required.

Responsabilidades

• Deliver excellent customer service with a focus on CRM, clienteling, client book development and after-sales activities.
• Drive personal KPIs and proactively identify opportunities to maximise sales and build long-term client relationships.
• Stay up to date with collections and maintain in-depth product knowledge with a proactive, positive attitude.
• Support Visual Merchandising, stockroom activities and cash desk operations when required.

Descripción del empleo

CLIENT ADVISOR

RUSSIAN SPEAKER / FIDENZA VILLAGE

OFFERING:

• Basic Salary up to €27K
• Commission scheme & Company benefits

RESPONSIBILITIES:

• Deliver an excellent level of customer service, with a strong focus on CRM, clienteling, client book development and after-sales activities.
• Drive personal KPIs and proactively identify opportunities to maximise sales and build long-term client relationships.
• Stay up to date with collections and maintain an in-depth knowledge of products, demonstrating a proactive, positive and constructive attitude.
• Consistently maintain company standards and procedures, supporting Visual Merchandising, stockroom activities and cash desk operations when required.

REQUIREMENTS:

• Minimum 2 years’ experience within a premium/luxury fashion retail environment.
• Ability to identify business trends, with a hands-on approach and a proactive mindset.
• Strong experience in building and maintaining long-term, valuable relationships with clients.
• Excellent communication skills, with an energetic, responsible and autonomous personality, while being a strong team player.
• Russian and English languages are required.

ABOUT:

• A refined heritage rooted in Italian craftsmanship and timeless elegance.
• A sophisticated expression of contemporary luxury, combining understated style, premium quality and exceptional attention to detail.