Roma _ Client Advisor

Etro; Roma; In loco; EUR 26.000 - 33.000; Tempo pieno

Descrizione del lavoro

Etro boutique in Rome is seeking a dedicated full-time Client Advisor to deliver exceptional service and uphold the brand philosophy and heritage. You will assist customers with the selling ceremony, share knowledge on trends, and drive store performance.

The ideal candidate thrives in luxury retail, excels in clienteling, and speaks English fluently; additional languages are a plus. Join a dynamic team focused on customer satisfaction and brand presentation.

Competenze

• Demonstrated passion for fashion and luxury retail.
• Strong communication and customer service skills.
• Experience in clienteling and CRM strategies.
• Fluency in English; second language a plus.

Mansioni

• Provide exceptional customer service and product knowledge.
• Assist customers with selling ceremony and after-sales support.
• Advise on fashion trends and luxury market developments.
• Help achieve store goals and develop business.
• Build relationships with customers through CRM.
• Collaborate with team and maintain visual display adherence.
• Assist with stock replenishment and inventory control.
• Manage cashier procedures and after-sales processes.
• Adhere to grooming standards and brand policies.

Conoscenze

Passion for fashion luxury

Excellent communication

Team player

Clienteling experience

English fluent

Descrizione del lavoro

For our Boutique in Rome , we are looking for a full-time Client Advisor.

She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.

Key Responsibilities:

• Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of history and heritage
• Assist customers accordingly with selling ceremony
• Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
• Ensure the achievement of the Store goals, enhancing and developing the business
• Build and strengthen relationships with customers by developing CRM and Clienteling strategies
• Build strong team collaborations
• Contribute to maintain the visual display of the products in accordance with visual guidelines
• Help ensuring the products replenishment and physical inventory of merchandise
• Be confident with cashier procedures and after sales management
• Follow Company grooming, accordingly with the Company's standards and policies

Key Requirements

• Deep passion for fashion and luxury
• Experience in a similar role within fashion and luxury retail companies
• Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude
• Comfortable in client face activities and clienteling
• Ability to adapt to different customers
• Team-playing aptitude
• Strong communication skills
• Understanding of Retail
• KPIsDigital Ability
• Ability to work in a dynamic environment
• Fluent in English, a second language will be considered a plus