Luxury Client Advisor (Russian Speaker)

360 Talent London Ltd.; Fidenza; On-site; EUR 23,000 - 28,000; Full time

Job summary

Fidenza Village is seeking a Client Advisor who speaks Russian to deliver premium service at our luxury retail village in Fidenza. You will develop client books, manage CRM, and drive personal KPIs.

Requirements include at least 2 years in premium fashion retail, strong relationship-building, excellent communication, and fluency in Russian and English. Basic salary up to €25K plus commission.

Qualifications

• Minimum 2 years' experience within a premium/luxury fashion retail environment.
• Ability to identify business trends, with a hands-on approach and a proactive mindset.
• Strong experience in building and maintaining long-term, valuable relationships with clients.
• Excellent communication skills, with an energetic, responsible and autonomous personality, while being a strong team player.

Responsibilities

• Deliver an excellent level of customer service, with a strong focus on CRM, clienteling, client book development and after-sales activities.
• Drive personal KPIs and proactively identify opportunities to maximise sales and build long-term client relationships.
• Stay up to date with collections and maintain an in-depth knowledge of products, demonstrating a proactive, positive and constructive attitude.
• Consistently maintain company standards and procedures, supporting Visual Merchandising, stockroom activities and cash desk operations when required.

Skills

Russian language

English language

Customer service

Job description

Fidenza Village is seeking a Client Advisor who speaks Russian to deliver premium service at our luxury retail village in Fidenza. You will develop client books, manage CRM, and drive personal KPIs.

Requirements include at least 2 years in premium fashion retail, strong relationship-building, excellent communication, and fluency in Russian and English. Basic salary up to €25K plus commission.