Housekeeping Manager

Royal Caribbean Group; Lombardia; Presencial; EUR 42.000 - 66.000; Jornada completa

Descripción de la vacante

Royal Caribbean Group is seeking a Housekeeping Manager to own the guests’ experience related to cleanliness and visual impressions onboard. You will drive premium service delivery with outstanding hospitality, communication, and organizational skills, while maintaining accountability for maintenance and cleanliness across the ship.

The role requires leadership, training and crew management capabilities, and a strong focus on results, guest satisfaction, and adherence to SQM and USPH standards.

Formación

• Two to three years progressive Housekeeping managerial experience.
• Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent.
• Extensive knowledge of cleaning techniques, chemical handling and safety procedures.
• Knowledge of talent assessment techniques, quality service standards and guest satisfaction, development of crew/ management.
• Knowledge of HR policies and practices.
• Familiarity with software such as Excel, Word and related programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos).
• Understanding of budgeting, cost containment, inventories and planning.
• Proven results oriented management style with emphasis on training and leadership development.
• Ability to provide exceptional customer and personal service including needs assessment and problem resolution.
• Experience with progressive disciplinary action through coaching to improve performance.
• Ability to negotiate and resolve problems diplomatically.
• Flexibility to manage a dynamic housekeeping operation in changing environments.
• Pass Omnia Assessment for Behavior and Cognitive.

Responsabilidades

• Own cleanliness and service delivery to guest expectations onboard.
• Lead and develop housekeeping team to deliver premium service.
• Ensure compliance with SQM standards, USPH guidelines and brand standards.
• Communicate across levels to maintain a positive working environment and performance.
• Manage budgets, inventories and future orders for housekeeping operations.
• Coach and discipline staff to improve performance and service quality.
• Maintain strong floor presence and ensure consistent guest service outcomes.

Conocimientos

Hospitality

Communication

Organizational skills

Decision making

Leadership

Training

Crew management

Customer service

Educación

Bachelor’s degree in hospitality management

Herramientas

Excel

Word

SQM

OCIMS

Fidelio

LGA

Medallia

Kronos

Descripción del empleo

1. Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable.

2. Housekeeping Manager must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making abilities.

3. This individual will take full ownership and accountability for the maintenance and cleanness and will also ensure the flawless delivery of all services to the highest level of expectation.

4. He/she excels at establishing and maintaining a positive working environment and manages to performance expectations through open and frequent communication.

5. He/she demonstrates excellent training, leadership development and recognition skills with both supervisors and crew members, and always maintains a strong floor presence, ensuring team members deliver exceptional customer service to guests through flawless and consistent execution of their responsibilities.

6. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Employees may be required to perform any other job related duties assigned by their supervisor or management.

7. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards and Royal Caribbean International’s brand standards, SQM standards, USPH guidelines.

8. In accordance with Royal Caribbean International’s Royal Way, each Employee always conducts himself in a professional and courteous manner. This consists of physical and verbal interactions with guests or fellow Employees and/or in the presence of guest and employee.

Qualifications:

1. Two to three years progressive Housekeeping managerial experience, preferably in an upscale hotel, resort, or cruise ship. (Shipboard experience preferred).

2. Preferred bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent.

3. Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal.

4. Knowledgeable about talent assessment techniques, quality service standards and guest satisfaction, development of crew / management, leadership skills and coaching abilities for front line employees and junior management, increased ability to solve issues.

5. Knowledge of policies and practices involved in the human resources function.

6. Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos etc.)

7. Working knowledge of financial aspects, budgeting, and cost containment, planning and future orders, inventories, and C&R.

8. Demonstrates strong results oriented management style with proven successes.

9. Must focus on operational goals where training, leadership development and recognizing overall team performance is paramount.

10. Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards.

11. Must be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible.

12. Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenges.

13. Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping operation by navigating through a changing work environment.

14. Pass Omnia Assessment for Behavior and Cognitive