Frond Desk Agent/Guest Services Officer (Cruise Ship)

Navis Consulting; Lombardia; On-site; EUR 28,000 - 40,000; Full time

Job summary

Navis Consulting is seeking a Guest Services Officer to be a front-line ambassador aboard a cruise ship, delivering exceptional service and resolving guest concerns with empathy. The role requires English fluency and experience in hospitality or cabin crew.

The successful candidate should be comfortable in a fast-paced, multicultural environment and able to participate in drills and safety training. This is a full-time onboard position based in Europe.

Qualifications

• Minimum 1 year experience as a Receptionist in a 4-star or 5-star hotel or cruise ship operation.
• Or Minimum 1 year experience as airline cabin crew.
• Cash handling experience and understanding of US currency and exchange rates.
• Experience with reservation systems, preferably Fidelio or Opera.
• Fluent in English, both written and spoken.
• Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Mandarin, Japanese, Korean, Swedish, Norwegian, or Danish.
• Strong communication and problem-solving skills.
• High school diploma or equivalent preferred.
• Physically able to lift up to 50 pounds and participate in emergency procedures and drills.

Responsibilities

• Greet guests and assist with check-in, account management, and general inquiries.
• Resolve guest issues promptly and professionally, ensuring high levels of satisfaction.
• Handle financial transactions including cash handling, currency exchange, and account reconciliation.
• Provide information about shipboard services, events, and processes (e.g., immigration, customs, lost & found).
• Operate front desk systems such as reservation and guest service software.
• Maintain a polished appearance and uphold guest confidentiality at all times.
• Participate in mandatory drills, safety meetings, and ongoing training activities.

Skills

Interpersonal skills

Customer service

Communication

Additional languages

English fluency

Problem solving

Teamwork

Flexible/adaptable

Education

High school diploma

Tools

Fidelio

Opera

Job description

The Guest Services Officer is a key front-line representative responsible for delivering exceptional customer service and ensuring a smooth guest experience onboard. This role requires professionalism, strong interpersonal skills, and the ability to resolve guest concerns with empathy and efficiency. The ideal candidate is confident, friendly, detail-oriented, and thrives in a fast-paced, multicultural environment.

Key Responsibilities:

• Greet and assist guests with check-in, account management, and general inquiries.
• Resolve guest issues promptly and professionally, ensuring high levels of satisfaction.
• Handle financial transactions including cash handling, currency exchange, and account reconciliation.
• Provide information about shipboard services, events, and processes (e.g., immigration, customs, lost & found).
• Operate front desk systems such as reservation and guest service software.
• Maintain a polished appearance and uphold guest confidentiality at all times.
• Participate in mandatory drills, safety meetings, and ongoing training activities.

Qualifications:

• Minimum of 1 year experience as a Receptionist in a 4-star or 5-star hotel or cruise ship operation.
• Or Minimum of 1 year experience as airline cabin crew.
• Proven cash handling experience and understanding of US currency and exchange rates.
• Experience with reservation systems, preferably Fidelio or Opera.
• Fluent in English, both written and spoken.
• Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Mandarin, Japanese, Korean, Swedish, Norwegian, or Danish.
• Strong communication and problem-solving skills.
• High school diploma or equivalent preferred.
• Physically able to lift up to 50 pounds and participate in emergency procedures and drills.

Work Experience Requirements

• All applicants must have previous experience in working in a 4/5* Hotel/Cruise ship or as a Cabin Crew.