Capri Luxury Guest Relations Supervisor

Hotel La Palma; Capri; In loco; EUR 42.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Uniforms with laundry service

Staff meals provided

Shared staff accommodation

Career development opportunities

Descrizione del lavoro

Hotel La Palma, Capri’s premier luxury hotel, seeks a Guest Relations Supervisor to craft unforgettable guest journeys. You will lead personalized service standards, mentor teams, and ensure flawless guest interactions across departments.

You will coordinate closely with Rooms Division, drive service excellence, and strengthen guest loyalty through proactive problem solving and upselling opportunities. Fluency in English is essential for an international clientele.

Competenze

• Experience in luxury hospitality or high-end guest services.
• Strong communication and interpersonal skills.
• Ability to anticipate guest needs and handle requests discreetly.

Mansioni

• Lead guest relations activities across stages of the guest journey.
• Coordinate with Rooms Division to ensure service excellence.
• Promote personalized service and guest loyalty.
• Act as ambassador of Hotel La Palma and drive upselling opportunities.

Conoscenze

Guest relations

Luxury hospitality

Interpersonal skills

Upselling opportunities

Proactive problem solving

Strumenti

Opera PMS

Descrizione del lavoro

Hotel La Palma, Capri’s premier luxury hotel, seeks a Guest Relations Supervisor to craft unforgettable guest journeys. You will lead personalized service standards, mentor teams, and ensure flawless guest interactions across departments.

You will coordinate closely with Rooms Division, drive service excellence, and strengthen guest loyalty through proactive problem solving and upselling opportunities. Fluency in English is essential for an international clientele.