Business Operations Specialist

GE HealthCare; Lombardia; On-site; EUR 36,000 - 49,000; Full time

Job summary

GE HealthCare Italy seeks a Business Operations Specialist to support service orders administration, customer billing and day-to-day operational processes that ensure an excellent customer experience.

You will collaborate with Sales, Service Delivery, Field Service, Finance and Customer Support to process orders, issue invoices on time and resolve issues, while maintaining data accuracy in CRM/ERP systems.

Qualifications

• Experience in business operations, order management or billing.
• Bachelor's degree or equivalent in Administration or related field.
• Proficiency with MS Office: Excel, Outlook, Word, Teams.

Responsibilities

• Manage service orders through system processing and execution.
• Ensure timely and accurate customer billing for contract and non-contract services.
• Investigate and resolve billing issues with internal stakeholders and customers.
• Support invoicing disputes with Accounts Receivable, Sales, Finance and Operations.
• Maintain accuracy of customer and contract data in company systems.
• Work across CRM, ERP and service management platforms to execute activities.
• Collaborate with Sales, Field Service, Service Delivery, Finance and Support to resolve issues.
• Support forecasting and reporting activities as required.
• Contribute to continuous improvement for operational efficiency and customer satisfaction.
• Act as a key contact between customers and internal teams for administrative topics.

Skills

Organizational skills

Attention to detail

Problem solving

Communication

Independent work

Team collaboration

English & Italian fluency

MS Office proficiency

Education

Bachelor's degree / Administration

Tools

ServiceMax

Oracle

Billing systems

Job description

Job Description Summary

We are looking for a Business Operations Specialist to join our Business Operations team. The person in this role will support the management of service orders administration, customer billing activities, and operational processes that ensure an excellent customer experience.

Job Description Summary

We are looking for a Business Operations Specialist to join our Business Operations team. The person in this role will support the management of service orders administration, customer billing activities, and operational processes that ensure an excellent customer experience. They will collaborate with multiple functions including Sales, Service Delivery, Field Service, Finance and Customer Support, helping to ensure that customer orders are processed accurately, invoices are issued on time, and operational issues are solved efficiently. This position is ideal for someone who enjoys working in a dynamic environment, managing multiple priorities, and contributing to business performance through operational excellence.

Job Description

Key Responsibilities

• Manage service orders through system processing and execution.
• Ensure timely and accurate customer billing for both contract and non-contract services.
• Investigate and resolve billing issues, working closely with internal stakeholders and customers.
• Support the resolution of invoicing disputes in collaboration with Accounts Receivable, Sales, Finance and Operations teams.
• Maintain the accuracy and integrity of customer and contract data within company systems.
• Work across CRM, ERP and service management platforms to execute operational activities and maintain data quality.
• Collaborate with Service Sales, Field Service, Service Delivery, Finance and Support teams to resolve process and system-related issues.
• Support forecasting and reporting activities as required.
• Contribute to continuous improvement initiatives aimed at increasing operational efficiency and customer satisfaction.
• Act as a key point of contact between customers and internal teams for administrative topics, ensuring effective communication and positive customer experience.

Required Qualifications

• Previous experience in Business Operations, Customer Operations, Order Management, Service Administration, Billing, Customer Service or a similar operational role.
• Knowledge level is comparable to a bachelor’s degree from an accredited university or specialized high technical school (ITS) or a high school diploma in Administration.
• Proficiency with Microsoft Office applications, including Excel, Outlook, Word and Teams.
• Fluency in both English and Italian.

Preferred Skills

• Strong organizational and time management skills
• Excellent attention to detail and commitment to accuracy.
• Strong problem‑solving and analytical skills.
• Effective communication and stakeholder management abilities.
• Customer‑focused mindset with a passion for delivering high‑quality service.
• Ability to work independently while collaborating effectively within a team environment.
• Experience working with ServiceMax, Oracle, billing or service management systems is considered an advantage.

For Italy based positions,

Annual Salary Range: 35,600.00 EUR - 48,950.00 EUR

C.C.N.L per i dipendenti dalle Industrie Metalmeccaniche private e della Installazione di impianti sottoscritto da Federmeccanica, Assistal, Fim-CISL, Fiom-CGIL e Uilm-UIL.

Placement Within This Range Depends On

Relevant skills and qualifications

Prior job‑related experience

Internal equity considerations (alignment with colleagues in similar roles) e.t.c.

We review pay ranges regularly to ensure they remain competitive with the external market and align with our internal equity considerations.

For this application we also evaluate candidates who meet the requirements set out in the art. 1 or belonging to the protected categories referred to in art. 18 of law 68/99

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviors

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world‑changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

Relocation Assistance Provided: No