Operations Specialist

GE HealthCare; Lombardia; Hybrid; EUR 34,000 - 46,000; Full time

Job summary

GE HealthCare is seeking an Operations Specialist for its HealthCare Financial Services team in Milan with hybrid work options. You will manage financed deals, book and fund new business, and handle portfolio management including customer service and collections.

The role requires a Masters Degree and strong English language skills, with the ability to collaborate across Commercial, Risk, Finance and Asset Management functions. Competitive salary within the Italian market is offered.

Qualifications

• Masters Degree required.
• Strong English language skills.

Responsibilities

• Manage financed deals: document preparation and collation
• Book and fund new business
• Portfolio management: customer service and collections
• Investor liaison: ensure high service standards with 3rd party banks
• Key interface: work with Commercial, Risk, Finance and Asset Management functions
• Maintain and develop SOPs for Operations
• Build knowledge of core HFS leasing products and services
• Ensure optimal deal stage visibility and cash processing with Commercial and Risk
• Review contracts, raise funding requests and perform manual bookings
• Manage in-life customer requests, contract maintenance and amendments
• End of term processing of renewals and terminations
• Oversee insurance and claims with end users and brokers
• Close liaison with GE HealthCare for cash and service reconciliation
• Administer the sale of transactions to HFS syndication partners
• Provide regular reporting to local and European teams on CTQs and portfolio needs
• Deliver within partner SLAs

Skills

Relationship building

Self-driven

Team collaboration

Problem solving

Customer service

Education

Masters Degree

Job description

Job Description Summary

Join Our Team as an Operations Specialist !

Are you passionate about finance ? Do you thrive in a team and customer focussed environment and enjoy working with cutting-edge medical equipment? If so, we have the perfect opportunity for you!

We are a dynamic group engaged in leasing and financing solutions for GE HealthCare’s medical equipment. Our modern, fully equipped office is conveniently located in Milan, with the flexibility to work from home up to 3 days a week.

At GE HealthCare, our machines, our software, our solutions, our services, and our people make a genuine difference to medical professionals and patients all over the world. That’s because we never lose sight of what healthcare really needs—the human touch.

Job Description

As an Operations Specialist in the HealthCare Financial Services team (HFS), you will:

• Manage financed deals : document preparation and collation

• Book and fund new business

• Portfolio Management : Customer service and collections

• Investor Liaison : ensure high service standards with our 3rd party banks

• Key interface : work closely with our Commercial, Risk, Finance and Asset Management functions

Essential Responsibilities

• Strong participation in the maintenance of existing and development and documentation of new Operations standard operating procedures (SOP’s)

• Build and maintain a strong knowledge of the core HFS leasing products and ancillary services

• Work alongside Commercial support and Risk to ensure optimal deal stage visibility, processing and cash to GE HealthCare

• Book and Fund – contractual document review and follow up, raising funding requests and manual bookings as necessary

• In life customer management including resolving customer requests and queries, contract maintenance and amendments, early termination quotes

• End of term processing of contract renewals and terminations

• Management of insurance and claims procedures with end users and GE appointed brokers

• Close liaison with GE HealthCare to ensure smooth reconciliation process for cash and service and maintenance

• Administer the sale of transactions to chosen HFS syndication partners and responsibility for the ongoing administration of these sales

• Provide regular reporting to local and European team on key defined Ops CTQ’s and portfolio needs

• Delivery within agreed partner service level agreements

Your Profile

• Able to develop trusting relationships with external and internal clients

• Self-driven, positive, able to plan, priorities and focused on service delivery / execution

• Proven experience working inclusively within teams and across functions

• Good problem solving skills and ability to think through complex issues clearly

• undefined

Desired Characteristics that can also be trained “on-the-job” are:

• Previous leasing and Operations experience desirable

• Knowledge of the Healthcare market and Industrial Finance

Qualifications

• Masters Degree

• Strong English language skills

For Italy based positions,

Annual Salary Range: 33,600.00 EUR - EUR 46,200.00
CCNL per i dipendenti da aziende del Terziario, della Distribuzione e dei Servizi

Placement within this range depends on:

Relevant skills and qualifications

Prior job-related experience

Internal equity considerations (alignment with colleagues in similar roles) e.t.c.

We review pay ranges regularly to ensure they remain competitive with the external market and align with our internal equity considerations.

For this application we also evaluate candidates who meet the requirements set out in the art. 1 or belonging to the protected categories referred to in art. 18 of law 68/99

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviors

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

#LI-FG1

#LI-Hybrid

Additional Information

Relocation Assistance Provided: No