Business Operations Specialist

MS0012 GE Medical Systems Italia SpA; Milano; Hybrid; EUR 36,000 - 49,000; Full time

Job summary

GE HealthCare in Milano, Italy is seeking a Business Operations Specialist to support service orders, customer billing, and operational processes ensuring excellent experiences. You will collaborate with Sales, Service Delivery, Field Service, Finance and Support to ensure accurate orders and on-time invoices.

The role requires relevant operational experience, fluency in English and Italian, and strong MS Office skills.

Qualifications

• Experience in Business Operations, Customer Operations or similar roles.
• Bachelor's degree or equivalent in Administration.
• Proficient with MS Office applications (Excel, Outlook, Word, Teams).
• Fluent in English and Italian.

Responsibilities

• Manage service orders through system processing and execution.
• Ensure timely and accurate customer billing for contract and non-contract services.
• Investigate and resolve billing issues with internal stakeholders and customers.
• Support invoicing dispute resolutions with Accounts Receivable, Sales, Finance and Operations.
• Maintain accuracy and integrity of customer and contract data in systems.
• Collaborate across CRM, ERP and service management platforms for operational activities.
• Assist forecasting and reporting as required.
• Contribute to continuous improvement to boost efficiency and customer satisfaction.
• Act as a primary contact between customers and internal teams for administrative topics.

Skills

English fluency

Italian fluency

Organizational skills

Time management

Problem solving

Stakeholder management

Customer-focused

Education

Bachelor's degree or equivalent in Administration

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Microsoft Teams

Job description

Job Description Summary

We are looking for a Business Operations Specialist to join our Business Operations team. The person in this role will support the management of service orders administration, customer billing activities, and operational processes that ensure an excellent customer experience. They will collaborate with multiple functions including Sales, Service Delivery, Field Service, Finance and Customer Support, helping to ensure that customer orders are processed accurately, invoices are issued on time, and operational issues are solved efficiently. This position is ideal for someone who enjoys working in a dynamic environment, managing multiple priorities, and contributing to business performance through operational excellence.

Job Description Key Responsibilities

• Manage service orders through system processing and execution.
• Ensure timely and accurate customer billing for both contract and non-contract services.
• Investigate and resolve billing issues, working closely with internal stakeholders and customers.
• Support the resolution of invoicing disputes in collaboration with Accounts Receivable, Sales, Finance and Operations teams.
• Maintain the accuracy and integrity of customer and contract data within company systems.
• Work across CRM, ERP and service management platforms to execute operational activities and maintain data quality.
• Collaborate with Service Sales, Field Service, Service Delivery, Finance and Support teams to resolve process and system-related issues.
• Support forecasting and reporting activities as required.
• Contribute to continuous improvement initiatives aimed at increasing operational efficiency and customer satisfaction.
• Act as a key point of contact between customers and internal teams for administrative topics, ensuring effective communication and positive customer experience.

Required Qualifications

• Previous experience in Business Operations, Customer Operations, Order Management, Service Administration, Billing, Customer Service or a similar operational role.
• Knowledge level is comparable to a bachelor’s degree from an accredited university or specialized high technical school (ITS) or a high school diploma in Administration.
• Proficiency with Microsoft Office applications, including Excel, Outlook, Word and Teams.
• Fluency in both English and Italian.

Preferred Skills

• Strong organizational and time management skills Excellent attention to detail and commitment to accuracy.
• Strong problem-solving and analytical skills.
• Effective communication and stakeholder management abilities.
• Customer-focused mindset with a passion for delivering high-quality service.
• Ability to work independently while collaborating effectively within a team environment.
• Experience working with ServiceMax, Oracle, billing or service management systems is considered an advantage.

For Italy based positions, Annual Salary Range: 35,600.00 EUR - 48,950.00 EUR C.C.N.L per i dipendenti dalle Industrie Metalmeccaniche private e della Installazione di impianti sottoscritto da Federmeccanica, Assistal, Fim-CISL, Fiom-CGIL e Uilm-UIL. Placement within this range depends on: Relevant skills and qualifications Prior job-related experience Internal equity considerations (alignment with colleagues in similar roles) e.t.c. We review pay ranges regularly to ensure they remain competitive with the external market and align with our internal equity considerations.

For this application we also evaluate candidates who meet the requirements set out in the art. 1 or belonging to the protected categories referred to in art. 18 of law 68/99

Inclusion and Diversity GE HealthCare is an Equal Opportunity Employer where inclusion matters.

Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviors

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

#LI-FG1 #LI-Hybrid

Additional Information

Relocation Assistance Provided: No At GE HealthCare, we see possibilities through innovation. We’re partnering with our customers to fulfill healthcare’s greatest potential through groundbreaking medical technology, intelligent devices, and care solutions. Better tools enabling better patient care. Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.