Billing & Service Operations Specialist

GE HealthCare; Lombardia; Presencial; EUR 36 000 - 49 000; Tempo integral

Resumo da oferta

GE HealthCare Italy seeks a Business Operations Specialist to support service orders administration, customer billing and day-to-day operational processes that ensure an excellent customer experience.

You will collaborate with Sales, Service Delivery, Field Service, Finance and Customer Support to process orders, issue invoices on time and resolve issues, while maintaining data accuracy in CRM/ERP systems.

Qualificações

• Experience in business operations, order management or billing.
• Bachelor's degree or equivalent in Administration or related field.
• Proficiency with MS Office: Excel, Outlook, Word, Teams.

Responsabilidades

• Manage service orders through system processing and execution.
• Ensure timely and accurate customer billing for contract and non-contract services.
• Investigate and resolve billing issues with internal stakeholders and customers.
• Support invoicing disputes with Accounts Receivable, Sales, Finance and Operations.
• Maintain accuracy of customer and contract data in company systems.
• Work across CRM, ERP and service management platforms to execute activities.
• Collaborate with Sales, Field Service, Service Delivery, Finance and Support to resolve issues.
• Support forecasting and reporting activities as required.
• Contribute to continuous improvement for operational efficiency and customer satisfaction.
• Act as a key contact between customers and internal teams for administrative topics.

Conhecimentos

Organizational skills

Attention to detail

Problem solving

Communication

Independent work

Team collaboration

English & Italian fluency

MS Office proficiency

Formação académica

Bachelor's degree / Administration

Ferramentas

ServiceMax

Oracle

Billing systems

Descrição da oferta de emprego

GE HealthCare Italy seeks a Business Operations Specialist to support service orders administration, customer billing and day-to-day operational processes that ensure an excellent customer experience.

You will collaborate with Sales, Service Delivery, Field Service, Finance and Customer Support to process orders, issue invoices on time and resolve issues, while maintaining data accuracy in CRM/ERP systems.