Multilingual B2B Support Specialist (French/Italian)

TransPerfect; Roma; On-site; EUR 32,000 - 42,000; Full time

Job summary

TransPerfect is expanding its Italy team and seeks a Customer Services Representative with native-level French and Italian, plus strong English for internal comms. You will support clients and users across Europe from Milan or Rome offices, managing inquiries, training, and day-to-day platform tasks in a fast-paced, B2B environment.

The role emphasizes strong communication, attention to detail, and ownership of various client engagements while delivering high-quality service and reliable support.

Qualifications

• Native-level fluency in French and Italian; strong English for internal comms.
• Minimum of two years in a B2B customer service environment.
• Tech-savvy with ability to learn new software/tools.

Responsibilities

• Interact with clients via phone or email to advise on workflows and VDR processes.
• Provide first-line technical and operational support across the VDR platform.
• Host and manage online client training sessions; escalate issues as needed.
• Maintain accurate client records and documentation for tracking and billing.

Skills

French fluency

Italian fluency

English (internal comms)

Customer service

B2B support

Tech-savvy

Tools

VDR platform

Job description

TransPerfect is expanding its Italy team and seeks a Customer Services Representative with native-level French and Italian, plus strong English for internal comms. You will support clients and users across Europe from Milan or Rome offices, managing inquiries, training, and day-to-day platform tasks in a fast-paced, B2B environment.

The role emphasizes strong communication, attention to detail, and ownership of various client engagements while delivering high-quality service and reliable support.