Back Office Gaming Support Specialist

Cross Border Talents; Roma; In loco; EUR 30.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation Bonus: €1,500 Gross

21 Days of Company-Provided Accommodation

Fully paid training

Attractive salary

Additional health insurance

Employee referral bonuses

Descrizione del lavoro

CB Talents SP is seeking passionate Back Office Gaming Support Specialists fluent in German to join the Game Support Team in Sofia, Bulgaria. Ideal candidates will help players resolve issues and enhance their gaming experience.

This role includes a relocation bonus of €1,500 and 21 days of accommodation upon arrival. The company offers a stable job with career development opportunities and various additional benefits.

Competenze

• Fluency in German and a good command of English.
• Gaming experience to relate to a player's concept.
• Desire to help players and contribute to the team's success.

Mansioni

• Assist players with any issues they experience.
• Provide the ultimate player experience.
• Communicate player feedback to appropriate teams.

Conoscenze

Fluency in German

Good command of English

Gaming experience

Player empathy

Descrizione del lavoro

Description

Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

We are looking for passionate Back Office Gaming Support Specialists with German to join our Game Support Team - get the job you will enjoy! A typical day:

• Assist our players with any issues they might experience or report
• Focus on the player and provide the ultimate player experience
• Listen to the voice of the players and communicate it further to the appropriate teams
• Work with our team to improve our processes

Requirements

• Fluency in German and a good command of English
• Gaming experience - you have played games and you can relate to a player's concept, community, and mindset
• Player empathy and understanding a player's perspective when tackling their issues
• Understanding of Player Support
• Desire to help the players as best as possible and to contribute to the team's success

Benefits

• Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses