Service Technical Training & Systems Specialist

IT16 Electrolux Appliances S.p.A.; Italia; Vor Ort; EUR 34.000 - 41.000; Vollzeit

Benefits dieser Stelle

Salary transparency

CCNL Metalmeccanici

Zusammenfassung

Electrolux Group is seeking a results-driven professional to drive continuous improvement across service operations, tools, and processes in a dynamic service environment. Based in Assago, you will act as the bridge between business, IT, and the service network, leading initiatives, building business cases, and delivering training materials.

The role requires strong IT/system understanding, proactive mindset, and excellent communication skills in English and Italian, with a focus on driving

Qualifikationen

• Solid technical or operational background with exposure to projects or process improvement.

Aufgaben

• Proactively gather feedback from our external service network to identify inefficiencies and opportunities, proposing improvements and new ways of working.
• Assess feasibility of initiatives and build data-driven business cases, promoting initiatives and securing alignment/buy-in.
• Lead the development and implementation of business solutions (e.g., new tools).
• Act as key user of systems, ensuring alignment and integration across platforms.
• Support adoption by ensuring usability and effectiveness of solutions.
• Design and deliver training programs on tools and processes, preparing training materials and monitoring effectiveness.
• Manage issues and identify solutions related to connected appliances in cooperation with central support and development teams.
• Collaborate with international teams (IT support and development, HQ technical support).

Jobbeschreibung

Job Description

At Electrolux Group, our vision is to be the home appliance industry leader in consumer satisfaction by delivering outstanding lifetime experiences with solutions that always get better. We share ideas and collaborate so that together, we can develop solutions that deliver more enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future home!

About the role

This role is responsible for driving continuous improvement across service operations, tools, and processes, acting as a key link between business, IT, and the service network. We are looking for a curious, proactive, and resilient individual who enjoys challenges and wants to actively drive change within a dynamic service environment.

Location

The role is based in Assago.

What you’ll do

• Proactively gather feedback from our external service network (ISPs) to identify inefficiencies and opportunities (processes, tools, procedures) identifying issues or bottlenecks, proposing improvements and new ways of working
• Assess feasibility of initiatives and build data-driven business cases, promoting initiatives and securing alignment/buy-in
• Lead the development and implementation of business solutions (e.g., new tools)
• Act as key user of systems, ensuring alignment and integration across platforms
• Support adoption by ensuring usability and effectiveness of solutions
• Design and deliver training programs on tools and processes independently preparing training materials (presentations, guides, technical content) monitoring effectiveness
• Manage issues and identify solutions related to connected appliances in cooperation with central support and development teams
• Collaborate with international teams (IT support and development, HQ technical support)

Who you are

• Solid technical or operational background with exposure to projects or process improvement
• Experience in service environnement, technical support, or service networks
• Solid understanding of IT systems and business applications
• Strong proactivity and continuous improvement mindset
• Excellent communication and training skills
• Assertiveness and stakeholder influencing ability
• Comfortable working in dynamic and challenging environments
• Strong problem-solving skills
• Fluent English (required for interaction with international teams) and Italian

Other benefits and facts

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you. At Electrolux Group, we believe in fairness and inclusion.

Salary is defined in a transparent way, considering experience, skills, and performance. The annual gross base salary starts from €37,500.00, depending on qualifications and experience.

The role is covered by the Italian Metalworkers’ National Collective Labour Agreement (CCNL Metalmeccanici).

#LI-AM1 Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world.

For more information go to www.electroluxgroup.com.