Automotive Field Service Engineer (Flying Doctor)

MSX International; Lombardia; Hybrid; EUR 36,000 - 38,000; Full time

Job summary

MSX International is seeking an experienced automotive diagnostic specialist to support dealerships and repairers across Italy. You will diagnose complex electrical and drivability faults, using OEM tools such as wiTECH and DiagBOX, both on-site and remotely.

The role includes coaching technicians and contributing to continuous improvement, with travel across Italy required. The position requires native Italian and fluent English, with a 50% office-based schedule in Milan and 50% field-based

Qualifications

• Strong experience in automotive diagnostics/technical support.
• Hands-on use of OEM diagnostic tools.
• Ability to read wiring diagrams and technical documentation.
• Experience supporting workshops or field teams.

Responsibilities

• Provide on-site and remote diagnostic support to dealerships and repairers.
• Diagnose and resolve complex electrical/electronic drivability faults.
• Use OEM tools for diagnostics, flashing and parameterization.
• Create clear technical reports and updates; coach technicians.

Skills

Automotive diagnostics

Technical support

Field service

Mentoring technicians

Tools

wiTECH

DiagBOX

Job description

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.

Job Description

We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues .

You’ll be the escalation point when others can’t fix it - helping reduce downtime and deliver first-time-right repairs .

The position requires the willingness to travel throughout Italy.

What you’ll do:

• Support dealerships and repairers on-site and remotely
• Diagnose and resolve complex electrical, electronic, and drivability faults
• Use OEM tools (e.g. wiTECH, DiagBOX ) for diagnostics, flashing, and parameterization
• Identify root causes using wiring diagrams and technical documentation
• Support both individual cases and wider technical issues across fleets
• Create clear technical reports and case updates
• Coach technicians and provide hands-on guidance
• Feed recurring issues into continuous improvement

Qualifications

• Strong experience in automotive diagnostics / technical support / workshop or field service
• Proven ability to fix complex electrical/electronic faults
• Hands-on use of OEM diagnostic tools
• Confidence reading wiring diagrams and technical documentation
• Experience working with workshops, engineering, or technical teams
• Ability to support and guide technicians
• Preferred : experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background

Technical knowledge

• Modern vehicle systems: powertrain, ADAS, body electronics
• Networks: CAN / LIN / FlexRay
• Diagnostic methods: root cause analysis, guided diagnostics, flashing

Language

• Native Italian and fluent English

Additional Information

• Work schedule: 50% office based in Milan, 50% field based throughout Italy
• CCNL Applicabile: Contratto del Commercio Terziario e Distribuzione Servizi
• RAL 36.000-38.000 EUR

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.