Assistant, Receptionist Team - Milan

AlixPartners; Lombardia; In loco; EUR 30.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discretionary bonus

KPI-based bonus

Descrizione del lavoro

AlixPartners in Milan is seeking an Office Services Assistant to deliver concierge and receptionist support for the Milan office, ensuring guests are welcomed and operations run smoothly.

You will coordinate travel and expenses for directors, manage diary and meetings, control access, handle deliveries, and arrange couriers and taxis, while supporting the team and covering holidays as needed. Fluency in Italian and English, and strong MS Office skills are essential.

Competenze

• High School Degree required.
• Fluency in Italian and English required.
• Microsoft Office skills essential.
• 2–3 years of hotel reception or professional services experience preferred.
• Excellent customer service skills.
• Strong time management and organizational skills.
• Flexible approach to meet business needs.
• Proactive and diplomatic in day-to-day customer interactions.
• Ability to work effectively under pressure and with a team.

Mansioni

• Provide high-standard client suite concierge/reception service in the Milan office.
• Directors’ administrative support: travel arrangements and expenses; diary management and meetings logistics.
• Authorize guest access to the office according to protocols.
• Receive deliveries and notify staff promptly.
• Manage meeting room requests and ensure space is used efficiently.
• Book couriers and taxis with correct cost-centre allocations.
• Support other team members and cover for holidays and absences.

Conoscenze

Fluency in Italian

Fluency in English

Microsoft Office

Customer service

Time management

Organizational skills

Team player

Formazione

High School Degree

Strumenti

Microsoft Office Suite

Descrizione del lavoro

At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve. By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone.

AlixPartners has embraced a hybrid work model to provide flexibility and support our employees’ work‑life integration. Our hybrid model combines a mix of in‑person (at client site or AlixPartners office) and remote working. Travel is part of this position, but the frequency may vary based on client, team, and individual circumstances.

We’re looking for an Office Services Assistant to work in the Milan office on Monday – Friday (full time).

You will:

• Provide a high standard of client suite concierge/reception service for the Milan office, to make internal and external guests welcome
• Directors’ administrative support: travel arrangements and expenses; diary management including organising internal and external meetings and managing any logistics that may be required
• Authorise guest access to the office, according to protocols in place
• Accept deliveries and notify appropriate staff in a timely manner
• Manage meeting room requests, ensure space is utilised effectively and the needs of our internal clients are met
• Book couriers and taxis in a timely manner ensuring details provided are accurate and assigned to the correct cost centre
• Assisting other team members when required and providing cover for holiday and other absence

What you’ll need

• High School Degree
• Fluency in Italian and English, any other European languages useful but not essential
• Microsoft Office Skills essential
• 2-3 years of hotel reception or professional services experience preferred
• Excellent customer service skills
• Strong work ethic, excellent time management and organizational skills
• Flexible approach to meet business need
• Proactive and diplomatic in dealing with day-to-day problems with a positive and constructive attitude to customer service
• Able to work and communicate effectively with people at all levels and under pressure
• Strong team player coupled with demonstrated ability to work autonomously

The salary range for this role takes into account a number of factors and is between EUR 30,000/year – EUR 32,000/year gross. Bonus opportunity linked to key performance indicators ranging from EUR 1,000/year – EUR 2,000/year gross. In addition, you may be eligible for a discretionary bonus. Employment terms and benefits are governed in accordance with the applicable National Collective Bargaining Agreement (CCNL).

AlixPartners is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. AlixPartners is a proud Gold award-winning Veteran Friendly Employer.